ServiceNow ATF/DevOps/Test Engineer

As a ServiceNow ATF/DevOps/Test Engineer, your role involves implementing and maintaining automated and manual test strategies within ServiceNow. This includes using Automated Test Framework (ATF), developing DevOps pipelines, integrating testing into Agile releases, and ensuring quality across ITSM, CSM, HRSD, and custom apps. **Key Responsibilities:** - Design, develop, and execute ATF test cases for regression, functional, and integration testing. - Define test plans, test cases, and test data for ServiceNow stories and releases. - Perform end-to-end testing (manual and automated) across modules like ITSM, SPM, ITOM, HRSD, CSM. - Own test execution during major upgrades, patch cycles, and cloning activities. - Integrate ATF into DevOps pipelines using tools like Jenkins, GitLab, or Azure DevOps. - Automate the testing workflows and enforce validation gates during deployments. - Collaborate with developers and platform engineers for quality gates and test coverage. - Run platform health checks via instance scan and monitor test failures proactively. - Support pre-production readiness checks before upgrades or releases. - Maintain test suites for OOB and custom applications aligned to major release cycles. - Maintain testing dashboards and KPIs using ServiceNow PA/Reporting or integrated BI tools. - Provide clear defect reports, root cause analysis, and re-testing summaries. - Create reusable test templates and test documentation standards for the QA team. - Manage and sanitize test data in lower environments. - Validate ACLs, user role testing, impersonation tests, and compliance scenarios. **Qualifications:** - Experience: Minimum 2+ years with ServiceNow Testing, ATF, or DevOps pipeline exposure. - Bachelor's degree in Computer Science, Information Technology, or a related field. - Advanced certifications or testing-related courses preferred. **Certifications:** - Mandatory: ServiceNow Certified System Administrator (CSA) - Preferred: ATF training or hands-on expertise, ISTQB Certified Tester (Foundation or Advanced), Exposure to CI/CD Tools (Jenkins, Git, Azure DevOps), Agile or Scrum certification In addition, you should have strong documentation and test reporting skills, be able to explain test results and risk scenarios to stakeholders, and possess a team-oriented mindset for cross-functional collaboration.,