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2.0 - 5.0 years

4 - 7 Lacs

pune

Work from Office

Primary Skill:Financial Services_Reporting_MS Proven experience in service level management and reporting within an IT service management framework. Strong analytical and reporting skills, with proficiency in data analysis tools. Excellent communication and interpersonal skills, with the ability to convey complex information to diverse audiences. Familiarity with ITIL (Information Technology Infrastructure Library) principles, especially in the context of Service Level Management. Define, negotiate, and manage service level agreements (SLAs) in collaboration with stakeholders and business units. Ensure that SLAs are aligned with business needs, and regularly review and update them as necessa...

Posted 1 week ago

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