Service Reliability Engineer - Digital Network (SRN)

Education Qualification :
Any Graduate (Engineering / Science) Role: Service Reliability Engineer - DataCentre | Experience: 8–12 years | Orientation: Reliability and Engineering Mission: Engineer reliable, resilient and high-performing data-centre services by reducing failure, improving recoverability and eliminating repetitive operational effort. Purpose: Own reliability outcomes across the data-centre technology stack rather than only resolving incidents. Domain focus: Operate and improve Compute (Windows and Linux), Database, Storage and Backup services, with emphasis on availability, capacity, performance, recoverability and service continuity. Key responsibilities: Define and monitor service health indicators; maintain effective monitoring and alerting; identify recurring failure patterns; lead problem resolution and root-cause analysis; improve operational procedures; apply AI and automation to diagnosis and remediation; support incident, change and problem management through ITSM. Core skills: Compute (Windows and Linux)/Database/Storage/Backup (Level 4); Monitoring Tools (Level 4); AI/Automation (Level 3); ITSM (Level 2). Behavioural skills: Design Thinking (Level 2); System Thinking (Level 2); Problem Solving (Level 2). Success measures: Improved availability and recoverability; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes. Baseline profile: Relevant data-centre operations experience with working knowledge of reliability engineering, monitoring and automation.

IND-KA-Bengaluru-Ecospace1B-ML

30-Oct-2026