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Tata Consultancy Services logo
IT SERVICE MANAGEMENT ANALYST Tata Consultancy Services

3.0 - 7.0 years

0 Lacs

delhi, all india

On-site

As an Incident Management Specialist, you will be responsible for owning the Incident Management process and overseeing the entire incident life cycle. Your key responsibilities will include: - Providing adequate process awareness for the organization. - Managing the effectiveness and efficiency of the process. - Reviewing all escalated incidents and taking appropriate actions. - Focusing teams on the restoration of services for the customer. - Monitoring and reporting the performance of the process. - Identifying opportunities for process improvement. - Governing continual service improvement and owning the Incident Management process. Additionally, you will be involved in Major Incident Ma...

Posted 6 days ago

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