Service Executive – Customer Support & Operations

Job Summary

Furlenco is looking for a proactive and detail-oriented Service Executive to join our Customer Quality Management team.

In this role, you will handle customer service requests and complaints, contact customers to coordinate service activities, and work closely with warehouse teams and external vendors to ensure timely service execution.

The ideal candidate should have good communication skills, basic knowledge of Excel and Google Sheets, and the ability to manage multiple tasks in a fast-paced work environment.

Key Responsibilities

• Handle customer service tickets, requests and complaints, and assign them to the appropriate internal or external teams for resolution.
• Make 50–100 outbound calls daily to customers to coordinate service requests and related activities.
• Coordinate with third-party vendors and internal warehouse teams to ensure smooth service execution.
• Follow up with relevant teams and customers regarding service activities.
• Maintain accurate records of customer tickets, daily activities and service performance.
• Update and track key performance indicators (KPIs) and prepare regular reports.
• Ensure clear communication and proper coordination between customers, vendors and internal teams.

Required Skills and Qualifications

• Good verbal and written communication skills in English and Hindi.
• Basic knowledge of Microsoft Excel, including VLOOKUP, Pivot Tables and basic formulas.
• Familiarity with Google Sheets.
• Strong coordination, follow-up and organisational skills.
• Attention to detail and the ability to manage multiple tasks.
• Comfortable making frequent outbound calls and interacting with customers.
• Ability to work in a fast-paced, target-oriented environment.

Preferred Qualification

• Bachelor's degree in any discipline.

Who Can Apply?

Candidates with experience in customer service, service coordination, call centre operations, customer support, vendor coordination or operations support are encouraged to apply.

Freshers with strong communication skills and basic Excel knowledge may also be considered.

Why Join Furlenco?

Join a team focused on improving customer experience and ensuring smooth service delivery through effective coordination with customers, vendors and internal operations teams.

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person