Service Engineer

Role & responsibilities-

1. Technical Service & Support

• Troubleshoot industrial drives, controller cards, PLCs, HMIs, power electronics,

and automation equipment.

• Provide onsite and remote technical support to customers.
• Perform installation, commissioning, testing, and startup of drives and

automation systems.

• Configure software, parameters, and commissioning settings using TIA Portal

and SIMATIC Manager.

• Prepare service reports and maintain technical documentation.

2. Spare Parts & Service Operations

• Raise and follow up on Purchase Requisitions (PRs) and Purchase Orders (POs)

for service and spare parts.

• Coordinate with procurement teams, vendors, and suppliers to ensure timely

material availability.

• Manage spare parts requirements and support inventory activities.

3. Automation Panel & Project Execution

• Support electrical panel erection, wiring verification, inspection, FAT/SAT,

testing, and commissioning.

• Assist in automation software development, modifications, troubleshooting, and

optimization.

• Coordinate project activities to ensure timely execution and completion.
• Ensure compliance with safety standards and customer requirements.

4. Coordination & Customer Communication

• Coordinate effectively with customers, vendors, service teams, and sales teams.
• Respond promptly to customer inquiries and service requests.
• Provide regular status updates on ongoing service and project activities.
• Coordinate service and spare parts orders from receipt through completion.
• Maintain high customer satisfaction through professional and timely support.

Preferred candidate profile

Education and Experience

• Diploma in Electrical, Electronics, or Instrumentation Engineering.
• 4-8 years of relevant experience in industrial automation, drives, and service

engineering.

Technical Skills

• Strong troubleshooting skills in electronic circuits, controller cards, and drive

systems.

• Working knowledge of VFDs, servo drives, soft starters, PLCs, HMIs, SCADA, and

industrial automation systems.

• Understanding of industrial communication protocols and automation

architecture.

• Knowledge of electrical control panels, commissioning, testing, and field service

activities.

• Experience with automation software configuration and commissioning.
• Familiarity with MS Office, ERP systems, PR/PO processes, invoicing, and service