Service Desk Trainer - Chennai

Job description

EduBridge is hiring for Service Desk Trainer

Location: Chennai
Experience: 2-5 Years
Mode: WFO
Joining: Immediate Joiners / 1 month

We are looking for an experienced Service Desk Trainer to train college students/young learners and prepare them for careers in IT

You can share your cv via mail siddhi.naik@edubridgeindia.in

Key Responsibilities:

• Deliver L1/L2 IT Service Desk and Technical Support training, including onboarding on tools, processes, and ticketing systems.
• Conduct training on troubleshooting, customer service, incident management, request handling, and escalation procedures.
• Develop training materials and evaluate learner performance through assessments and feedback.
• Collaborate with operations, QA, and team leads to identify skill gaps and improve training effectiveness.
• Require 2+ years of IT Support experience, 1+ year of technical training experience, knowledge of ITIL, ticketing tools, and software installation and troubleshooting.

Pay: ₹15,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person