Service Desk

Job Description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Experience Range: 3 – 6 Yrs What we are looking for Must Have Roles and Responsibilities: • Providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. • Provide technical assistance and support for clients and partners via call, chat and web • Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner • Demonstrate technical understanding of the products and services in our support catalog • Develop and maintain positive relationships with clients always focusing on their satisfaction • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client • Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible Minimum Qualification: 15 years of full-time education Interested candidates kindly share your CV to nafisa.b@tcs.com for further discussion Face to Face interview on 14th June 2025 (Saturday ) at TCS Location in Mumbai Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com. Regards Nafisa Begum HR-Talent Acquisition Tata Consultancy Services Show more Show less