Service desk executive

Service Desk Executive Job Responsibilities: * Handle customer queries through phone, email, and other communication channels. * Provide technical and non-technical support to customers and employees. * Register, track, and resolve service requests and complaints. * Troubleshoot basic technical issues and guide users with solutions. * Escalate unresolved issues to the appropriate department. * Maintain accurate records of customer interactions and service requests. * Follow up with customers to ensure timely resolution and satisfaction. * Coordinate with internal teams to provide effective support. Skills Required: * Good communication and problem-solving skills. * Basic computer knowledge. * Customer service and interpersonal skills. * Ability to handle multiple tasks. * Basic MS Office knowledge. Qualification: 12th Pass / Any Degree (as per company requirements). Experience: Freshers and experienced candidates can apply. Job Type: Full-time Work Location: Office-based.

Pay: ₹169,000.00 - ₹819,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person