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**Job Description:** **Role Overview:** You are being sought after by Centific, a client of Uplers, as they are looking for a Customer Success Manager with expertise in technical writing. Your primary responsibility will involve crafting detailed and user-friendly technical documentation to assist customers in maximizing the utility of their products. Your exceptional writing skills should enable you to simplify intricate technical concepts into easily comprehensible materials for a diverse audience, including non-technical users. The role entails developing user manuals, FAQs, product guides, and other documentation to ensure seamless product utilization by customers. **Key Responsibilities:** - Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation. - Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users. - Collaborate with product, engineering, sales, and customer support teams to gather information and ensure accuracy in the documentation. - Update and revise documentation as the product evolves and new features are released. - Identify gaps in customer knowledge with the Customer Success team and develop documentation to address those gaps. - Create and manage a knowledge base of FAQs and troubleshooting tips. - Ensure consistency and clarity across all customer-facing technical content. - Gather feedback from customers and internal teams to enhance the quality of the documentation. - Assist in creating instructional videos or visual content to complement written documentation. **Qualifications:** - Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field. - 3+ years of experience in technical writing or similar roles within a software or tech environment. - Strong technical background with the ability to comprehend and elucidate complex product details. - Excellent written and verbal communication skills. - Proficiency in content creation tools like Markdown, HTML, or other technical writing software. - Ability to work independently and collaboratively in a fast-paced environment. - Experience with creating API documentation and collaborating with engineering teams is advantageous. **About Centific:** At Centific, individuals are at the heart of the culture, with a strong emphasis on skill enhancement and work-life balance for all employees. The company believes in fostering healthy competition through various activities like creative contests, office game tournaments, to engage employees and support client success. **About Uplers:** Uplers' mission is to streamline the hiring process, making it reliable, simple, and swift. They are dedicated to assisting talents in finding and applying for relevant contractual onsite opportunities and advancing in their careers. Uplers ensures support for any challenges or grievances faced during the engagement, creating a conducive work environment for growth and development. If you are prepared for a fresh challenge, a stimulating work atmosphere, and a chance to elevate your career, seize this opportunity and apply today. Uplers and Centific are eager to welcome you on board! **Job Description:** **Role Overview:** You are being sought after by Centific, a client of Uplers, as they are looking for a Customer Success Manager with expertise in technical writing. Your primary responsibility will involve crafting detailed and user-friendly technical documentation to assist customers in maximizing the utility of their products. Your exceptional writing skills should enable you to simplify intricate technical concepts into easily comprehensible materials for a diverse audience, including non-technical users. The role entails developing user manuals, FAQs, product guides, and other documentation to ensure seamless product utilization by customers. **Key Responsibilities:** - Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation. - Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users. - Collaborate with product, engineering, sales, and customer support teams to gather information and ensure accuracy in the documentation. - Update and revise documentation as the product evolves and new features are released. - Identify gaps in customer knowledge with the Customer Success team and develop documentation to address those gaps. - Create and manage a knowledge base of FAQs and troubleshooting tips. - Ensure consistency and clarity across all customer-facing technical content. - Gather feedback from customers and internal teams to enhance the quality of the documentation. - Assist in creating instructional videos or visual content to complement written documentation. **Qualifications:** - Bachelor's degree in Technical Writing, Comput
