Job
Description
Changing the world through digital experiences is what Adobe is all about. From emerging artists to global brands, Adobe provides the tools needed to design and deliver exceptional digital experiences. The company is passionate about empowering individuals to create beautiful images, videos, and apps, transforming how businesses interact with customers across all screens. At Adobe, innovation is key. The company believes that new ideas can come from anywhere within the organization, and values the input of all employees. Adobe is committed to creating exceptional employee experiences where everyone is respected and has equal opportunity for growth. As a Field Engineering Consultant at Adobe, you will play a crucial role in providing technical advisory support to clients and implementation partners for implementing Adobe Campaign solutions. This client-facing role involves gathering and understanding clients" unique business requirements, providing expert guidance, and sharing best practices to build customized solutions that meet clients" needs through Adobe Campaign. Your responsibilities will include performing quality checks to ensure industry best practices are followed, identifying technical issues, highlighting risks, and strategizing with clients to drive business value from the platform. Key Responsibilities: - Be a recognized expert and point of contact for Adobe internal and regional stakeholders. - Manage multiple customer engagements simultaneously and build trusted advisor relationships. - Integrate Experience Cloud products effectively to optimize online businesses. - Gather and document client business requirements and key performance indicators. - Review solution designs, troubleshoot technical problems, and provide advisory support. - Communicate proactively with customers and partners throughout the project lifecycle. - Collaborate with internal teams and provide technical writing and presentations. - Stay current on Adobe DX technologies through learning opportunities and self-study. Required Skills and Qualifications: - 6-8 years of hands-on experience in Digital/Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), and ACC implementation or related fields. - Experience with Adobe Analytics Source Connectors, Adobe Experience Platform (AEP), WebSDK, and MobileSDK implementations. - Knowledge of schema and dataset structures in AEP, CJA APIs, and journey automations in AJO. - Strong understanding of multi-channel data management, segmentation, orchestration, and personalization. - Experience troubleshooting technical issues related to APIs, data ingestion, segments, and destinations. - Proficiency in SQL (Oracle/SQL Server/PostgreSQL) and JavaScript/jQuery/AJAX. - Bachelor's/Master's degree in Computer Science or equivalent work experience. Additional Consideration: - Experience with AEP App Services (CJA/AJO/CDP) and integration of Analytics with other Adobe solutions. - Client-facing experience and familiarity with online marketing, HTML, and tag management solutions. - Strong communication, presentation, and problem-solving skills with a solutions-oriented mindset. - Passion for technology and innovation, with the ability to learn quickly and adapt to change effectively. - Extensive knowledge of Microsoft Office and experience presenting to technical and business audiences. Adobe is committed to accessibility and provides accommodations for individuals with disabilities or special needs during the application process. For assistance, contact accommodations@adobe.com or call (408) 536-3015.,
