Senior Team Member Operations

Roles & Responsibilities

• Processed loan servicing transactions including repayments, drawdowns, interest payments, fees, and PIK activities.
• Reviewed and analyzed loan notices received from agent banks, identifying lender details, facility information, effective dates, and activity types.
• Managed daily loan operations activities, including exception handling, break resolution, and past due management.
• Coordinated with agent banks and internal stakeholders to investigate and resolve payment-related issues.
• Monitored and cleared operational exceptions within defined timelines to ensure SLA adherence.
• Escalated potential risks and operational issues to management while ensuring timely resolution.
• Generated and maintained operational reports to support process monitoring and business requirements.
• Ensured accuracy, quality, and compliance by following documented operational procedures and client-specific SLAs.
• Demonstrated ownership of daily deliverables and consistently met productivity and client satisfaction targets.
• Collaborated with global stakeholders and international counterparts through effective written and verbal communication