Senior System Administrator

Role & responsibilities

• Lead and manage IT Infrastructure and Support Operations.
• Handle troubleshooting of desktops, laptops, operating systems, email systems, printers, and network-related issues.
• Manage Windows Servers, Active Directory, Domain Controllers (DC/ADC), File Servers, and user permissions.
• Configure, maintain, and troubleshoot LAN, WAN, VPN, DNS, DHCP, and network connectivity.
• Monitor server health, network performance, backups, and security compliance.
• Manage IT assets, software installations, upgrades, and infrastructure deployments.
• Act as an escalation point for critical technical incidents and ensure timely resolution.
• Maintain incident logs, documentation, and service records.
• Coordinate with vendors and external service providers for infrastructure support and procurement.
• Lead, mentor, and develop a team of IT Engineers and Support Executives.
• Monitor team performance, assign tasks, and ensure adherence to SLAs and KPIs.
• Conduct performance reviews, coaching sessions, and technical knowledge-sharing initiatives.
• Support infrastructure upgrades, technology enhancement projects, and process improvement initiatives.

Preferred candidate profile

• Minimum 7 years of experience in IT Infrastructure, Servers, and Networking.
• Prior experience in handling and managing IT Support or Infrastructure teams.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Willingness to work in Night Shift (US Shift).

Server Administration

• Windows Server 2016/2019/2022
• Active Directory (AD)
• Domain Controllers (DC/ADC)
• DNS & DHCP
• Group Policy Management
• File Server Administration
• Backup & Recovery Management

Networking

• LAN/WAN Management
• TCP/IP
• IP Addressing & Subnetting
• VPN Administration
• Routing & Switching
• Firewall Management
• Network Security
• Wireless Network Administration
• Network Troubleshooting

End User Support

• Windows 10 & 11
• Microsoft Office Suite
• Outlook Configuration & Support
• Printer Support
• Remote Support Tools
• IT Asset Management