Senior Support Lead

Ulta JD: AI Observability / Datadog EngineerRole: AI Observability / Datadog Engineer
Level: E2 / E2.2
Location: Offshore, IndiaKey ResponsibilitiesImplement and manage Datadog-based observability for AI/ML and LLM applications.Build dashboards, monitors, alerts and operational views for AI workloads.Monitor application/service health, latency, errors, logs, traces and infrastructure metrics.Monitor AI/LLM-specific metrics such as model latency, token consumption, invocation volume and failures.Troubleshoot production issues using logs, metrics and distributed traces.Support OpenTelemetry instrumentation and telemetry integration with Datadog.Monitor APIs, microservices and cloud-native workloads.Work with application, AI/ML, SRE and platform teams to improve reliability and observability.Develop automation/scripts for monitoring and operational activities.Support incident analysis, RCA and proactive identification of performance/reliability issues.Core mandatory skillsStrong hands-on DatadogObservability: Logs, Metrics, Traces, APM, Dashboards, AlertingOpenTelemetryAI/ML or LLM application observabilityCloud platforms: GCP/AWS/AzureAPIs and microservicesPython/scriptingSRE/production-support fundamentals

Ulta JD: AI Observability / Datadog EngineerRole: AI Observability / Datadog Engineer
Level: E2 / E2.2
Location: Offshore, IndiaKey ResponsibilitiesImplement and manage Datadog-based observability for AI/ML and LLM applications.Build dashboards, monitors, alerts and operational views for AI workloads.Monitor application/service health, latency, errors, logs, traces and infrastructure metrics.Monitor AI/LLM-specific metrics such as model latency, token consumption, invocation volume and failures.Troubleshoot production issues using logs, metrics and distributed traces.Support OpenTelemetry instrumentation and telemetry integration with Datadog.Monitor APIs, microservices and cloud-native workloads.Work with application, AI/ML, SRE and platform teams to improve reliability and observability.Develop automation/scripts for monitoring and operational activities.Support incident analysis, RCA and proactive identification of performance/reliability issues.Core mandatory skillsStrong hands-on DatadogObservability: Logs, Metrics, Traces, APM, Dashboards, AlertingOpenTelemetryAI/ML or LLM application observabilityCloud platforms: GCP/AWS/AzureAPIs and microservicesPython/scriptingSRE/production-support fundamentals