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Senior Support Engineer

Paulwin George (Proprietor of Angel And Genie)

6.0 - 12.0 years

15 - 30 Lacs

Bengaluru / Bangalore, Karnataka, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

B2b

Work Mode

On-site

Job Type

Full Time

Job Description

Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years). Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Good Troubleshooting skills. Good experience with deep log analysis or root cause analysis. Good Understanding with Business process. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highest level of support for customers. Timely escalation of critical issues. Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

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