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Senior Support Engineer

5.0 years

0 Lacs

Chennai, Tamil Nadu, India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support software engineering development coordination deployment troubleshooting maintenance coding java reporting workflow service trending automate leadership metrics debugging unix scripting agile scrum collaborative linux api onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers! The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Job responsibilities Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Java and C++ Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Key job responsibilities On a typical day engineers might dive deep into understanding the root cause of customer issue, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues. Our senior support engineering roles help engineers develop a broad range of skills. Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services. They develop, build, deploy, operate, sustain, and grow the services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains, while consistently delivering customer impacting change. Basic Qualifications 5+ years of software development, or 5+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Experience in agile/scrum or related collaborative workflow Preferred Qualifications Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Tamil Nadu Job ID: A2923649 Show more Show less

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