Senior Solution Engineer

Senior Solutions Engineer

Role & responsibilities

Key Responsibilities

• Familiarity with scripting languages (Python, JavaScript, Bash).
  Exposure to cloud platforms (AWS, Azure) and containerisation tools (Docker, Kubernetes). Experience with Git and version control workflows. Understanding of Agile methodologies and REST APIs. Awareness of authentication protocols (SSO, SAML, OAuth2). Interest in automation and extending Jira/Confluence functionality. Experience supporting enterprise-level applications in large-scale environments. Key Competencies
• Platform Administration & Configuration
  
• Technical Troubleshooting & Support
  
• Collaboration & Stakeholder Engagement
  
• Agile Delivery & DevOps Practices
  
• Documentation & Process Discipline
  
• Continuous Improvement & Innovation
  Communication & Problem Solving Shape Decision-Making Scope Operates with moderate autonomy and technical ownership. Responsible for executing platform configuration and support tasks. Makes independent decisions on implementation and troubleshooting. Collaborates with senior engineers and leadership for strategic alignment.

• Exposure to Atlassian tools (Jira, Confluence) through coursework, internships, or work experience.
  Introductory experience with SQL and JQL. Understanding of SDLC and application support processes. Strong communication skills and structured problem-solving ability. Detail-oriented with a commitment to quality documentation.

Platform Configuration & Administration

• Configure and manage Jira and Confluence Data Center environments, including native features and third-party plugins.
• Build Jira projects and design custom workflows based on business needs.
• Administer Confluence spaces, templates, and permissions.
• Maintain system documentation and operational procedures.

• Technical Support & Troubleshooting

• Troubleshoot and resolve technical issues via service ticket queues.
• Communicate effectively with stakeholders to understand requirements and provide timely support.

• Collaboration & Continuous Improvement

• Collaborate with engineering, product, and support teams to deliver scalable solutions.
• Contribute to platform stability, scalability, and continuous improvement initiatives.
• Stay updated on emerging technologies and DevOps best practices.
• Perform additional duties as assigned.