Greetings from Cognizant !!
We're hiring for Senior Salesforce Functional Consultant or Consulting Manager
Experience:
15 to 25 years
Location:
PAN India A Senior CX/CRM Consultant will perform as an individual contributor/ lead a team on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects. The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management. The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.
Desired Skills
Desired Skills:
- MBA from a renowned institute preferred with Proven quantitative, analytical, problem-solving, and conceptual thinking skills 10+ years of experience in CRM Consulting or Advisory or 15+ years of experience working in an Industry as CRM user or in front-office processes or 15 years of experience in a CRM Functional area.
- Excellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.
- CRM Domain knowledge with experience in either of the following industries Financial Services, Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods. Strong Industry experts with knowledge of CRM User of CRM or participated in CRM implementation can also apply.
- Ability to drive consultative selling and engagements with clients.
- Strong Requirements elicitation skills eg. Design Thinking
- Awareness of Agile methodologies.
