Senior Process Associate

Job Description – Process Associate (Voice Process)

Job Location: Chennai, Tamil Nadu
Job Role: Process Associate – Voice Process
Salary: Up to ₹30,000 per month
Process Type: Voice Process (Inbound / Outbound)
Shift: Day Shift Only
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-oriented candidates for the Process Associate – Voice Process role in Chennai. The selected candidates will be responsible for handling customer calls, addressing queries, providing appropriate solutions, and ensuring a positive customer experience through effective communication.

Roles and Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer requirements and resolve queries efficiently.
• Provide accurate information and appropriate solutions to customers.
• Maintain excellent customer service and customer satisfaction.
• Update customer details and call records in the CRM system.
• Follow company policies and standard operating procedures.
• Achieve assigned daily and monthly performance targets.
• Coordinate with internal teams to resolve customer-related issues.
• Maintain call quality and productivity standards.

Candidate Requirements

• Good verbal communication skills are mandatory.
• Basic English communication skills.
• Freshers and experienced candidates can apply.
• Any degree or relevant educational qualification.
• Basic computer knowledge.
• Good listening and interpersonal skills.
• Ability to handle customer conversations professionally.

Salary and Benefits

Pay: Up to ₹30,000.00 per month

Work Location: In person