Job
Description
In this role as a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Consumer & Community Banking, you will guide and shape the future of technology at a globally recognized firm. You will be the non-functional requirement owner and champion for the applications in your remit, influencing strategic planning and driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You will act in a blameless, data-driven manner and navigate difficult situations with composure and tact. **Key Responsibilities:** - Demonstrate expertise in site reliability principles and understanding the balance between features, efficiency, and stability - Negotiate effectively with peers and executive partners for optimal outcomes - Drive the adoption of site reliability practices throughout the organization - Ensure teams demonstrate site reliability best practices and improve customer experience through real-time feedback - Encourage collaboration with other teams within your group's specialization and prevent duplication of work - Conduct blameless, data-driven post-mortems and regular team debriefs for continuous learning - Provide personalized coaching for entry to mid-level team members - Document and share knowledge and innovations via internal forums and communities of practice **Qualifications Required:** - Formal training or certification on software engineering concepts with 5+ years of applied experience - 2+ years of experience leading technologists in managing and solving complex technical items - Advanced proficiency in site reliability culture and principles - Experience in leading technologists to solve complex technological issues at a firmwide level - Ability to influence team culture for innovation and change - Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.) - Proficiency in software applications and technical processes within a technical discipline - Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) - Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) - Experience in troubleshooting common networking technologies and issues - 5+ years of experience leading technologists in managing and solving complex technical items The company is looking for someone who can champion innovation and change for success, hire, develop, and recognize talent, and demonstrate data fluency. In this role as a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Consumer & Community Banking, you will guide and shape the future of technology at a globally recognized firm. You will be the non-functional requirement owner and champion for the applications in your remit, influencing strategic planning and driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You will act in a blameless, data-driven manner and navigate difficult situations with composure and tact. **Key Responsibilities:** - Demonstrate expertise in site reliability principles and understanding the balance between features, efficiency, and stability - Negotiate effectively with peers and executive partners for optimal outcomes - Drive the adoption of site reliability practices throughout the organization - Ensure teams demonstrate site reliability best practices and improve customer experience through real-time feedback - Encourage collaboration with other teams within your group's specialization and prevent duplication of work - Conduct blameless, data-driven post-mortems and regular team debriefs for continuous learning - Provide personalized coaching for entry to mid-level team members - Document and share knowledge and innovations via internal forums and communities of practice **Qualifications Required:** - Formal training or certification on software engineering concepts with 5+ years of applied experience - 2+ years of experience leading technologists in managing and solving complex technical items - Advanced proficiency in site reliability culture and principles - Experience in leading technologists to solve complex technological issues at a firmwide level - Ability to influence team culture for innovation and change - Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.) - Proficiency in software applications and technical processes within a technical discipline - Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) - Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) - Experience in troubleshooting common networking technologies and issues - 5+ years of experience leading technologists in managing and solving complex technical i
