Senior Desktop Support (L2/L3)

We are looking for an experienced Senior Desktop Support Specialist to provide advanced technical assistance, troubleshoot complex issues, and ensure seamless IT support operations. The ideal candidate will have extensive experience in enterprise IT support, a strong technical background, and the ability to mentor junior team members.

Key Responsibilities:

• Diagnose and resolve complex technical issues related to software, hardware, and networking.
• Provide advanced troubleshooting and escalation support for unresolved cases.
• Configure and maintain Windows, Linux, and Mac OS environments.
• Assist with networking issues, security configurations, and system optimizations.
• Utilize remote desktop applications and help desk software to deliver efficient support.
• Document solutions, create technical manuals, and improve internal support processes.
• Collaborate with internal teams to enhance system performance and security.

Requirements & Skills:

• 5+ years of experience as a Technical Support Engineer, IT Support Specialist, or Senior Help Desk Technician.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Strong expertise in networking, system administration, and IT security protocols.
• Hands-on experience with remote troubleshooting tools, ticketing systems, and ITSM platforms.
• Excellent analytical, problem-solving, and communication skills.
• Ability to provide clear, step-by-step guidance for resolving technical issues.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as CCNA, MCSE, ITIL, or AWS Certified Solutions Architect (preferred).
• Strong documentation and process improvement skills.

Job Details:

• Job Type: Full-time, Permanent
• Shift: UK Shift
• Work Location: On-site (Malad, Mumbai, Maharashtra)
• Experience: Minimum 3 years (Required)
• Commute/Relocation: Candidates should either relocate to Malad, Mumbai or be able to travel to Malad daily.

Job Type: Full-time

Shift:

• UK shift

Work Days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Work Location: In person

Work Location: In person