Senior Customer Support Executive - Export

Job Description

Designation: Senior Executive – Customer Support
Department: Marketing
Function: Customer Service
Grade: Customer Service – Domestic

Key Responsibilities & Required Skills

• Knowledge of the Chemical Industry.
• Understanding of documentation related to domestic business operations.
• Good verbal and written communication skills.
• Effective interdepartmental coordination.
• Good working knowledge of SAP.
• Knowledge of domestic and export business processes.
• Preparation and management of MIS reports.
• Coordination with internal departments to ensure smooth customer service operations.

Qualification & Experience

• Experience: Minimum 4–5 years in Export Customer Service.
• Experience in the chemical industry will be preferred.
• Should have knowledge of domestic and export processes.

Key Competencies

• Strong communication and coordination skills.
• Customer-oriented approach.
• Good documentation and reporting skills.
• SAP proficiency.
• Ability to manage multiple tasks efficiently.

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

• Provident Fund

Experience:

• export: 3 years (Preferred)
• Customer support: 3 years (Preferred)

Work Location: In person