Senior Customer Service Officer

Senior Customer Support Executive / Senior Customer Delight Executive

Koramangala, Bangalore

Full-time | Permanent

Salary: ₹30,000 – ₹40,000 per month

About PropertyAngel

PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second landlord platforms, specializing in housing asset management services. With over ₹1500 crores of assets under management, 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions.

Job Overview

We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to …

Senior Customer Support Executive / Senior Customer Delight Executive

Koramangala, Bangalore

Full-time | Permanent

Salary: ₹30,000 – ₹40,000 per month

About PropertyAngel

PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second landlord platforms, specializing in housing asset management services. With over ₹1500 crores of assets under management, 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions.

Job Overview

We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate should have strong communication skills, experience in handling customer escalations, and the ability to deliver excellent customer service while coordinating with multiple teams.

Key Responsibilities

Handle customer queries, complaints, and escalations professionally

Provide support through calls, emails, and ticketing tools

Ensure timely resolution of customer issues and maintain high customer satisfaction

Coordinate with internal departments for smooth issue resolution

Maintain proper records of customer interactions and follow-ups

Guide and support junior customer support team members

Build strong relationships with property owners and tenants

Identify process improvements to enhance customer experience

Requirements

3 to 8 years of experience in Customer Support / Customer Service

Excellent verbal and written communication skills

Fluency in English & Hindi is mandatory

Experience in handling escalations and customer relationship management

Knowledge of CRM or Freshdesk is preferred

Strong problem-solving and multitasking abilities

Graduation preferred

Work Details

Location: Koramangala, Bangalore

Working Days: Monday to Saturday

Work Mode: Work from Office

Benefits

Cell phone reimbursement

Health insurance

Life insurance

Provident Fund

Career growth opportunities

Supportive work environment

Walk-in Interview Details

Interview Time: 11:00 AM

Interview Days: Monday to Saturday

Please carry a copy of your updated resume

Contact Details

Phone: 9632819104

How to Apply

Interested candidates can apply here:

https://creatorapp.zohopublic.com/propertyangel/pa-hr-recruiter/form-perma/Candidate_Screener/GFyYpFkR3nFFHxPq7kDegRYp6GthPh2O9Q3EnBrZ0v8wSfq28WmN9D1U1kOzAHZb4nz7r4dXsszReb9Jr7xQ3qt8ARp5fHdCC7U1

Benefits:

Flexible schedule

Health insurance

Life insurance

Paid time off

Provident Fund

Work Location: In person

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person