Senior Customer Service Executive

Healthcare Sales & Patient Counselling Executive

Location: Vasanthnagar, Bangalore
Work Type: Full-Time | Onsite
Department: Sales / Patient Care
Reports To: Sales / Operations Manager

About Miror

Miror is a FemTech healthcare platform focused on transforming women’s health and menopause care. We provide personalized menopause care, healthcare programs support, healthcare products, expert consultations and digital health services.

Role Overview

We are looking for passionate, confident and target-driven individuals who want to build a career in healthcare sales and contribute to a meaningful mission of improving women’s health.

The primary responsibility of this role is to promote and sell Miror’s healthcare programs to customers from our existing database. You will speak with potential customers, understand their concerns, explain the HEALTHCARE PROGRAMS program, provide counselling and guidance, follow up with interested customers and convert leads into paid consultations/programs.

This is a sales-focused, target-driven and incentive-based role.

Key Responsibilities

• Connect with customers and leads from Miror’s existing database.
• Promote and explain Miror’s healthcare programs and menopause care programs.
• Speak with customers to understand their concerns, requirements and interest in healthcare programs.
• Provide empathetic counselling and educate customers about the healthcare programs journey and available services.
• Convert interested leads into paid consultations and healthcare programs.
• Follow up consistently with leads and customers to achieve conversions.
• Handle customer communication through phone calls and WhatsApp.
• Build trust and maintain strong customer relationships.
• Coordinate with doctors and healthcare professionals whenever clinical consultation is required.
• Maintain accurate records of leads, calls, follow-ups and conversions.
• Achieve monthly sales and conversion targets.
• Actively participate in campaigns and initiatives to increase awareness and adoption of healthcare programs.

Who Can Apply?

Any candidate can apply – regardless of age, gender or educational background.

We are looking for people who have:

• Strong communication and interpersonal skills.
• Confidence and ability to speak with customers.
• Good listening and counselling skills.
• A strong interest in sales and healthcare.
• Ability to persuade, follow up and convert leads.
• Target-oriented and result-driven mindset.
• Empathy and patience while speaking with customers about sensitive health concerns.
• Willingness to learn about menopause, healthcare programs and women’s health.
• Basic computer and CRM skills.
• Previous experience in sales, telecalling, counselling, customer service, healthcare, pharma, wellness, insurance or any customer-facing role will be an advantage, but is not mandatory.

What We Are Looking For

We are looking for someone who is hungry to sell, comfortable speaking to customers, passionate about helping women and motivated by performance-based earnings.

If you are confident, persuasive, hardworking and believe you can make a difference while building a successful sales career, we want to hear from you.

Compensation

Fixed Salary + Attractive Performance Incentives

Your earning potential will increase based on sales, conversions and revenue generated.

Important

This is primarily a sales and conversion role, not a traditional customer service role.

The candidate will educate and counsel customers about healthcare programs and Miror’s programs. Diagnosis, prescription and clinical decisions will be handled exclusively by qualified medical professionals.

Key Skills

healthcare programs Sales | Healthcare Sales | Patient Counselling | Tele-Sales | Lead Conversion | Communication | Persuasion | Follow-up | Customer Relationship Management | Target Achievement

Why Join Miror?

• Be part of a mission to improve women’s health and menopause care.
• Work in the fast-growing FemTech and healthcare sector.
• Attractive performance-based earning opportunity.
• Learn about HEALTHCARE PROGRAMS, menopause and women's health.
• Work closely with doctors and healthcare professionals.
• Grow with a purpose-driven healthcare company.

Interested candidates can contact:
Indrani Dutta – Senior HR Manager
Call/WhatsApp: 9632446027indrani@miror.in

www.miror.in

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person