Senior Consultant | Project Management | Bengaluru | Engineering | Data Modernization & Migration

We are seeking a highly driven Product Manager – Customer 360 (C360) Data Product to lead the vision, strategy, and execution of our enterprise Customer 360 platform. This role will be responsible for building and scaling a unified customer data product that powers customer insights, personalization, risk management, marketing, servicing, and regulatory reporting across our global credit card business.

The ideal candidate combines strong product management expertise, customer data domain knowledge, and the ability to work across business, technology, analytics, and data engineering teams to deliver measurable business outcomes.

Key Responsibilities

Product Strategy & Vision

• Define and own the product vision, roadmap, and success metrics for the Customer 360 data product.
• Drive the evolution of a single, trusted view of customers across channels, products, and geographies.
• Align product priorities with business objectives across Marketing, Risk, Fraud, Customer Service, and Digital teams.

Product Management & Execution

• Manage the end-to-end product lifecycle from ideation through delivery and adoption.
• Translate business requirements into product features, user stories, and prioritized backlogs.
• Lead cross-functional execution with engineering, architecture, data governance, and analytics teams.
• Establish product KPIs and continuously measure value realization.

Customer Data & Data Products

• Define customer identity, golden record, segmentation, customer attributes, and data consumption models.
• Drive capabilities around customer matching, data quality, metadata, lineage, and master data management.
• Ensure delivery of scalable, reusable, and governed data products for enterprise consumption.

Stakeholder Management

• Partner with senior business leaders to understand strategic priorities and data needs.
• Influence and align global stakeholders across multiple markets and functions.
• Communicate product strategy, roadmap, and business impact to executive leadership.

Governance & Compliance

• Ensure compliance with regulatory, privacy, and data governance requirements.
• Partner with Risk, Compliance, Legal, and Information Security teams to implement appropriate controls.
• Champion data quality, stewardship, and accountability across the organization.

Desired Skills & Experience

Required

• 6+ years of experience in Product Management, Data Products, Customer Analytics, or Data Platforms.
• Strong understanding of Customer 360, Customer Data Platforms (CDP), Master Data Management (MDM), and enterprise data ecosystems.
• Experience working in banking, payments, credit cards, financial services, or fintech environments.
• Good Hands-on SQL and Data Analytics is required
• Proven ability to define product strategy and execute complex, data-intensive initiatives.
• Strong stakeholder management and executive communication skills.
• Experience working in Agile product development environments.
• Strong analytical and problem-solving capabilities.

Gradutation - B.E/B.Tech

Preferred

• Experience building customer identity resolution, customer profiling, and segmentation solutions.
• Knowledge of credit card customer journeys, acquisition, servicing, loyalty, and risk processes.
• Familiarity with cloud-based data platforms (Azure, AWS, or GCP).
• Understanding of AI/ML-driven personalization and customer intelligence use cases.
• Experience with data governance, data quality, and privacy frameworks.