Senior Business Analyst / Business Analyst - ServiceNow

Senior Business Analyst / Business Analyst - ServiceNow

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage a concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle
• Act as scrum master and manage project schedules, identify possible issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment
• Provide hands-on software development and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes

Requirements

• 5-10 years of overall experience in IT
• 4+ years of experience in Business Analysis, emerging technologies, or related technical fields
• 1+ year of experience in ServiceNow implementation
• Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
• Knowledge of ITSM, ITOM and HRSD
• Experience with Agile software development methodologies
• Experience as a scrum master and driving development sprints
• Bachelor's degree in a technical field or equivalent practical experience

Nice to have

• Experience in Software Engineering
• Experience in problem-solving within fast-paced and constantly changing environments
• Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members
• Experience in communicating technical concepts to non-technical audiences
• Strong spoken and written communication skills