Senior Associate System Engineer

As a Senior Associate System Engineer in the Upgrade Center Integrated Technologies team, you will deliver customer upgrade services for Oracle’s CareAware product suite, including hardware and software deployments, cloud migrations, and clinical workflow consulting. You will collaborate with customers on new, add-on, and optimization deployments of integrated clinical devices, including lab analyzers, anesthesia systems, patient monitors, ventilators, infusion pumps, and medication dispensing cabinets. Responsibilities include supporting project events, testing calls, status meetings, and conversions; following implementation and upgrade best practices; troubleshooting device integration issues; and partnering with engagement management to assess risks and mitigate findings throughout customer engagements.

Duties and Responsibilities:

• Consult with customers on technical design decisions, infrastructure requirements, and deployment architecture.
• Conduct remote technical training for Clinical Informatics, IT, Lab Analysts, and Biomedical Engineering teams.
• Adhere to established processes, methodologies, and best practices for technical implementations and documentation.
• Advise on deployment strategies, design impacts, cloud readiness, and migration requirements.
• Plan and execute cloud migrations and deployments, including environment configuration, connectivity validation, testing, cutover, and rollback planning.
• Collaborate with client networking and security teams to define and validate firewall rules, required ports and protocols, routing, DNS, VPN connectivity, and network segmentation.
• Troubleshoot connectivity issues across clinical devices, on-premises infrastructure, and cloud environments.
• Provide client support outside standard business hours as needed.
• Establish and maintain effective client relationships and a high level of client satisfaction.
• Coordinate technical planning and implementation activities across multiple customers.
• Manage multiple work assignments to meet project commitments and utilization targets.
• Develop and maintain knowledge of CareAware Device Integration products and services.
• Consult with customers and internal teams on the deployment and integration of hardware, software, cloud infrastructure, and services.
• Collaborate with third-party vendors and partners to resolve integration and deployment dependencies.
• Complete hardware and software installations, configurations, and upgrades for customers.
• Support and validate client software functionality following installations, upgrades, and migrations.
• Perform technical troubleshooting and issue resolution, escalating issues as appropriate.
• Serve as an escalation point for non-production issues across supported products and triage issues to Support Management as appropriate.