Senior Associate

Job Description

To process Australian payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified To provide an effective and efficient Australian payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty To own and manage the quality and accuracy of operational tasks of the team To support and help facilitate 100% SLA attainment for the team through effective WFM Be a SPOC to the Clients (Internal / External) Be the Innovation champion for the process and team Main responsibilities-Production Responsible for processing Australian payrolls and HR tasks and Meeting Targets Providing Feedback on Quality Issues Found during Audits Responsible for timely escalation of production related issues Responsible for maintaining Accuracy for the team Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third-party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business Responsible to track and manage SLAs Help TL manage escalations for the team including RCAs, tracking, data collation and analysis Main responsibilities-Compliances Following ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules