(Senior) Application Specialist Veeva

As an Application Specialist Senior - Veeva, your role involves supporting the day-to-day operations of Clinical Systems/ IT applications with GxP categorization. Your responsibilities include ensuring optimal system performance, managing system enhancements, resolving L2/L3 tickets, and mentoring Application Analysts for L1 ticket resolution. Additionally, you will provide training and technical support to clinical users, Application Analysts, and contribute to the review and maintenance of processes, tools, and standards. **Key Responsibilities:** - Provide L2/L3 support for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization as per company defined SLA's in different shifts and geographical regions. - Manage user access and roles for clinical & IT systems with GxP categorization as per applicable Novotech IT SOP's. - Conduct training for clinical IT systems to all regions and users, acting as a knowledge expert. - Liaise with vendors and Novotech IT for maintenance changes and upgrades. - Lead UAT testing for system upgrades, new releases, and change management. - Set up new projects/study, system-specific templates, checklists, LOV's, workflows, etc. - Provide reports from Clinical / IT Systems in the form of data extracts from the database as per study/user requirements using SQL queries. **Qualifications Required:** - Degree in a related field such as computer science, information technology, or information systems. - Experience in clinical trial systems supporting the CRO and/or pharmaceutical industry is advantageous. Novotech is dedicated to providing a great workplace environment that promotes gender equality and inclusivity. Our team members are supported with flexible working options, paid parental leave for both parents, wellness programs, ongoing development programs, and more. We welcome individuals passionate about clinical research and biotech, including those identifying as LGBTIQ+, individuals with disabilities, or caring responsibilities. As a Circle Back Initiative Employer, we commit to responding to every application and look forward to contacting you regarding your application.,