Senior Analyst - Data Governance (GenAI)

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

The USCS Data Office is responsible for advancing data governance and data risk management across USCS. The team partners across Business, Technology, Risk, and Enterprise Data Management to strengthen the control environment, improve data quality, and support effective management of data as a strategic asset.

The Senior Analyst, Data Governance & Management will support execution of a scalable, preventative, and insight-driven approach to data risk management across USCS. Working closely with partners across Business, Technology, Risk, and the Data Office, this role will help identify, assess, monitor, and mitigate data risks while contributing to control implementation, issue remediation, and continuous improvement efforts that strengthen the overall data control environment.

• 1–3 years of experience in analytics, risk management, controls, technology, operations, or a related discipline.

• Strong analytical and problem-solving skills with the ability to identify trends, risks, root causes, and actionable insights from data.

• Strong written and verbal communication skills, including the ability to explain business and risk impacts clearly.

• Demonstrated ability to manage multiple priorities, proactively identify dependencies, and collaborate across teams to deliver results.

• Understanding of Artificial Intelligence (AI), Generative AI, and automation, including their practical application to business processes, data governance, or risk management.

Preferred Qualifications:

• Bachelor's degree in Information Systems, Data Analytics, Computer Science, Business, Risk Management, Finance, or a related field.

• Experience in financial services or another highly regulated industry.

• Familiarity with data management concepts including data quality, lineage, metadata, stewardship, and governance.

• Knowledge of enterprise risk, operational risk, issue management, or control frameworks.

• Experience with reporting, analytics, or data visualization tools, including SQL and programming languages such as Python, Java, or Shell scripting.

• Familiarity with big data technologies, cloud-based data platforms, or modern data ecosystems, including Google Cloud Platform (GCP) and BigQuery.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities