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Senior AI Quality & Support Engineer HR Automation Platforms

4 - 8 years

0 Lacs

hyderabad telangana

Posted:21 hours ago| Platform: Shine logo

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Skills Required

python yaml javascript qa methodologies test automation frameworks cicd pipelines

Work Mode

On-site

Job Type

Full Time

Job Description

In this role as a Senior AI QA Engineer at Medtronic, your primary responsibility will be to ensure the reliability, performance, and continuous improvement of HR AI automation solutions. You will focus on supporting and validating AI-driven workflows and virtual agents specifically built on platforms like Moveworks, ServiceNow, and Workday, with a particular emphasis on LLM-based automation and employee experience quality. **Key Responsibilities:** - **Quality Assurance & Testing:** - Develop and execute test plans for conversational flows, automation scripts, and integrations across Moveworks and other agentic platforms. - Validate LLM responses for accuracy, relevance, and compliance with HR policies. - Perform regression testing and scenario-based validation for virtual agent updates and platform releases. - Monitor and troubleshoot automation failures, misrouted intents, and low-confidence NLP responses. - **Support & Incident Management:** - Serve as Tier 2/3 support for AI automation platforms, resolving escalated issues from HR operations and service desk teams. - Track and manage incidents, bugs, and enhancement requests using ITSM tools (e.g., ServiceNow). - Collaborate with engineering and product teams to triage and resolve platform issues. - **Monitoring & Analytics:** - Set up and maintain dashboards to monitor virtual agent performance, resolution rates, and user satisfaction. - Analyze logs, transcripts, and feedback to identify patterns and improvement opportunities. - Recommend tuning strategies for NLP models and automation logic based on data insights. - **Documentation & Enablement:** - Maintain detailed documentation of test cases, known issues, and support procedures. - Create knowledge articles and training materials for HR and IT support teams. - Participate in UAT and release planning for new features and platform enhancements. **Qualifications:** - Bachelor's degree in computer science, Information Systems, or related field. - 4+ years of experience in QA, support engineering, or platform operations. - Experience supporting enterprise-grade AI or automation platforms. - Familiarity with LLMs prompt testing, and conversational AI validation. - Proficiency in Python, YAML, JavaScript, or scripting for test automation and log analysis. - Knowledge of QA methodologies, test automation frameworks, and CI/CD pipelines. - Strong analytical and troubleshooting skills. At Medtronic, you will be part of a global team dedicated to alleviating pain, restoring health, and extending life. The company offers a competitive salary and flexible benefits package, including eligibility for the Medtronic Incentive Plan (MIP).,

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