Role summary. You help sellers and brands succeed on ShopCubi. You guide them from registration to their first sale, solve their day-to-day issues, and keep their listings, orders, and payouts running smoothly.
Key responsibilities:
- Onboard new sellers: KYC, GST and bank verification, store setup, and signing of the Marketplace Seller Agreement.
- Train sellers on the seller dashboard: product listing, pricing, inventory, order processing, and shipping.
- Support catalog uploads; check listings for correct images, descriptions, categories, and pricing.
- Help sellers choose and use shipping modes (self-ship or ShopCubi fulfillment via Shiprocket); resolve pickup and label issues.
- Answer queries on commissions, settlements, payout cycles, and invoices; coordinate with Finance on disputes.
- Act on buyer complaints raised by Buyer Support: wrong item, damage, delays, and return handling.
- Monitor seller performance (order cancellations, late dispatch, ratings) and coach under-performing sellers.
- Communicate policy updates, sale events, and promotions to sellers via WhatsApp, email, and calls.
- Maintain seller records and tickets in the CRM; share weekly seller-health reports.
Requirements:
- Graduate: A degree in commerce or business is a plus.
- 2–4 years in seller support, vendor management, or account management at a marketplace (Amazon, Flipkart, Meesho, Myntra, or similar) or e-commerce aggregator.
- Working knowledge of GST, invoicing, and marketplace commission models.
- Fluent English and Hindi; Marathi or Gujarati is a plus, given Mumbai's seller base.
- Strong in Excel/Google Sheets (bulk catalog files, VLOOKUP, pivots).
- Patient trainer and clear communicator with small business owners. Performance measures (KPIs)
- Number of sellers onboarded and made live
- Time from registration to first live listing
- Seller ticket resolution time and seller satisfaction
- Seller cancellation and late-dispatch rates
What we offer:
- Fixed monthly salary plus incentives linked to seller onboarding and activation
- Direct exposure to brand partnerships and marketplace operations
Work Location: In person
