SDM - Engagement Management

Job Description

We are looking for a skilled Service Delivery Manager to join our team in Bengaluru. The ideal candidate will have between 12 and 15 years of experience in SAP, with expertise in SD, CPM, or PLM. ### Roles and Responsibility Manage the delivery of MST services to the Mercury user community from a functional perspective. Plan and represent break-fixes in Release review board calls. Manage functional resources of the AMS vendor, including resource planning, demand management, and prioritization of workload. Ensure ongoing awareness of the impact of future program releases across the functional area and provide input to impact assessments. Collaborate with GPOs and process leads to develop process-specific portfolios and demand plans for relevant functional areas of the Mercury solution. Lead the delivery of service requests, maintenance requests, and enhancement requests. ### Job Requirements Bachelor’s degree in a relevant discipline or equivalent work experience. Minimum of 12 years of SAP experience from both implementation and support perspectives. Direct experience in complex management activities, including supplier management and delivering complex IT services to customers. Significant awareness of the future direction for SAP in the relevant functional area. Experience in developing and managing portfolio plans and planning demand in line with business priorities. Direct experience in managing staff and budgets. Strong service management experience with good awareness of ITILv3. Certification in the relevant function area of SAP is preferred. Demonstrate an inclusive and globally aware mindset. Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production systems. International travel may be needed.