3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As an Application Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients, ensuring the operational efficiency of Packaged Application technologies such as ERP, Middleware, and other essential software. Your responsibilities will involve proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests, and alerts. Your main objective will be to review client requests or tickets, applying your technical expertise to resolve them promptly within the service level agreement (SLA). You will focus on second-line support for incidents and requests with medium complexity, ensuring the smooth operation and optimization of clients" Application infrastructure and services. Additionally, you may contribute to and support project work as required. Key responsibilities in this role include: - Implementing and maintaining multiple SAP instances within the SAP environment. - Ensuring the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) effectively. - Introducing technical changes into the environment with a structured approach to minimize risk and enhance reliability, availability, and performance. - Managing and configuring printers in SAP systems to ensure proper print functionality. - Handling non-HANA DB administration and operations, including Oracle, MSSQL, DB2, Sybase, and MaxDB. - Experience in Migrations, refreshes, upgrades, builds, and rollouts of all SAP components. - Distributing the online SAP user workload and monitoring SAP background job workload. - Planning and executing SAP tuning strategies to maintain performance. - Monitoring all SAP systems effectively to ensure optimal operation. - Managing and maintaining databases such as Oracle, HANA, and others, including backups, performance tuning, and troubleshooting. - Troubleshooting HANA memory bottlenecks, tuning performance, and managing workloads efficiently. - Knowledge of SAP HA/DR and backup/restore technologies. - Applying and migrating SAP maintenance through all systems using a structured methodology. - Developing and maintaining system documentation for all SAP instances and interfaces. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, we aim to support organizations and society in confidently transitioning into the digital future. As an Equal Opportunity Employer, NTT DATA offers diverse opportunities for experts in more than 50 countries and collaborates with a robust partner ecosystem to deliver business and technology consulting, data and artificial intelligence solutions, industry-specific services, and the development, implementation, and management of applications, infrastructure, and connectivity. Join NTT DATA and be part of our mission to drive innovation and transformation on a global scale.,

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