We are looking for an experienced SAP Basis Administrator with strong hands-on expertise in SAP S/4HANA, SAP HANA database administration, SAP system administration, and enterprise application support. The ideal candidate will be responsible for maintaining the stability, availability, performance, security, and reliability of SAP landscapes across development, quality assurance, and production environments.
The successful candidate will have proven experience in SAP Basis operations, system installations and upgrades, kernel maintenance, transport management, system refreshes, performance optimization, backup and recovery, and production incident resolution. Experience working in Application Management Services (AMS), ITIL-aligned operations, and SLA-driven support environments will be highly valued.
This role requires close collaboration with infrastructure, cloud, security, database, functional, and technical teams to ensure seamless SAP operations in a global, 24x7 support environment.
Key Responsibilities1. SAP Basis Administration and System Operations
- Administer, monitor, and maintain SAP S/4HANA, SAP HANA, and related SAP application landscapes.
- Perform daily system health checks, availability monitoring, background job monitoring, and proactive issue identification.
- Manage SAP system parameters, profiles, work processes, RFC destinations, system logs, and operational configurations.
- Support SAP application server administration and investigate system availability and connectivity issues.
- Ensure SAP environments remain stable, secure, and compliant with operational standards.
2. SAP Installation, Upgrades, and Maintenance
- Perform SAP installations, system copies, system refreshes, client copies, and post-refresh validation activities.
- Execute kernel upgrades, Support Package Stacks (SPS), and other planned maintenance activities.
- Support SAP software lifecycle management and maintenance using applicable SAP tools and procedures.
- Plan and execute technical maintenance activities in coordination with application, infrastructure, and project teams.
- Validate system functionality and stability following upgrades, patches, and maintenance windows.
3. SAP HANA Database Administration
- Monitor SAP HANA database health, resource utilization, alerts, and database performance.
- Support database backup, recovery, housekeeping, and capacity monitoring activities.
- Troubleshoot database connectivity, resource contention, and performance-related issues.
- Coordinate with database specialists to resolve complex database incidents and optimize system performance.
- Support backup validation, recovery readiness, and disaster recovery procedures.
4. Transport Management and Release Support
- Manage SAP Transport Management System (TMS) activities across development, quality assurance, and production environments.
- Import, monitor, and troubleshoot transport requests while ensuring adherence to release and change management procedures.
- Coordinate transport sequencing, dependency checks, and deployment validation with functional and technical teams.
- Support production releases, emergency transports, and scheduled deployment activities.
- Maintain appropriate transport documentation and audit trails.
5. Performance Monitoring and Troubleshooting
- Analyze SAP system performance using relevant SAP monitoring and diagnostic tools.
- Investigate short dumps, system logs, work process issues, failed background jobs, memory utilization, and system bottlenecks.
- Perform root cause analysis (RCA) for recurring incidents, service disruptions, and performance degradation.
- Implement corrective and preventive actions to improve system reliability and operational efficiency.
- Escalate complex technical issues to the relevant SAP, database, infrastructure, or vendor support teams.
6. High Availability, Backup, and Disaster Recovery
- Support SAP high-availability (HA) configurations, disaster recovery (DR) readiness, and business continuity activities.
- Participate in backup monitoring, recovery testing, failover validation, and disaster recovery drills.
- Assist with SAP system restoration and recovery activities in accordance with approved procedures.
- Ensure operational documentation and recovery runbooks are current and accessible.
7. Monitoring, Incident, and SLA Management
- Support SAP monitoring through SAP Solution Manager and other applicable enterprise monitoring tools.
- Manage incidents, service requests, and problem records in accordance with established ITSM processes.
- Meet defined Service Level Agreements (SLAs), response times, resolution targets, and operational KPIs.
- Participate in major incident management, escalation handling, and post-incident reviews.
- Maintain accurate incident records, technical documentation, and knowledge base articles.
8. Security, Compliance, and Stakeholder Collaboration
- Perform Basis-related user administration and authorization support within approved access controls.
- Coordinate with SAP security teams for access-related troubleshooting and compliance requirements.
- Follow change management, configuration management, audit, and information security policies.
- Collaborate with functional consultants, ABAP developers, infrastructure teams, cloud operations, and business stakeholders.
- Participate in technical reviews, operational meetings, knowledge-sharing sessions, and continuous improvement initiatives.
9. Global Support and Shift Operations
- Provide production support in a 24x7 global operating model.
- Work in rotational shifts, including night shifts, weekends, and on-call support when required.
- Participate in planned maintenance windows, critical business support activities, and production deployment events.
- Ensure effective handovers between shifts and timely communication of critical issues.
- Maintain operational continuity and service quality across geographically distributed teams.
Required Technical Skills and Qualifications
- 5–8 years of relevant experience in SAP Basis administration and technical operations.
- Strong hands-on experience supporting SAP S/4HANA environments.
- Practical experience with SAP HANA database administration and monitoring.
- Experience in SAP system installation, configuration, upgrades, kernel upgrades, and Support Package maintenance.
- Strong knowledge of SAP system refreshes, client copies, and system copy procedures.
- Experience with SAP Transport Management System (TMS) and transport coordination.
- Proficiency in SAP system monitoring, performance analysis, background job management, and troubleshooting.
- Knowledge of SAP Solution Manager or equivalent SAP monitoring and operations tools.
- Experience supporting SAP production environments and resolving critical incidents.
- Understanding of backup and recovery, high availability, and disaster recovery processes.
- Familiarity with SAP user administration and Basis-related authorization support.
- Experience working in AMS, managed services, or SLA-driven enterprise support environments.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
Pay: ₹2,000,000.00 - ₹2,400,000.00 per year
Application Question(s):
- How many years of hands-on experience do you have in SAP Basis Administration, SAP S/4HANA, and SAP HANA Database Administration?
- Do you have experience working in AMS/SLA-driven production support environments, including incident management, performance monitoring, backup and disaster recovery, and SAP system troubleshooting?
- What is your current annual CTC (Cost to Company) in LPA, including fixed and variable components?
- What is your official notice period, and what is your earliest possible joining date? Are you currently serving notice, and if so, what is your last working day?
Education:
Experience:
- SAP Basis administration & S/4HANA landscapes: 5 years (Required)
Work Location: Hybrid remote in Hyderabad, Telangana
