Salesforce LWC

As a Production Specialist at Wipro Limited, your role involves overseeing the daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team. Your key responsibilities will include: - Reviewing daily transactions on performance parameters and supporting the team in improving performance metrics - Recording, tracking, and documenting all queries received, along with successful and unsuccessful resolutions - Resolving client queries within defined SLAs and ensuring compliance with service agreements - Handling technical escalations through effective diagnosis and troubleshooting - Mentoring and guiding Production Specialists on improving technical knowledge and conducting trainings to bridge skill gaps - Staying updated with product features, changes, and updates through product trainings - Updating job knowledge by participating in self-learning opportunities and maintaining personal networks - Organizing ideas and effectively communicating with clients in a professional manner - Providing alternative solutions to clients to retain customer business - Following up with customers to record feedback and ensure compliance to contract SLAs Qualifications required: - Mandatory Skills: Salesforce Platform Development - Experience: 5-8 Years If you join Wipro Limited, you will be part of a leading technology services and consulting company that focuses on building innovative solutions for clients" complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Wipro is committed to reinventing its business and industry, empowering individuals to design their own reinvention and realize their ambitions. Applications from people with disabilities are explicitly welcome.,