Job
Description
🏢 Role Overview We are seeking a dynamic CRM Associate Product Manager (APM) to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. 💼 Key Responsibiliti esThe CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entail s: Strategic Planning & Implementat ionImplementation Planni ng: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer nee ds.Performance Monitori ng: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfacti on.Integration Manageme nt: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficien cy.Process Improveme nt: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operatio ns.Data Management & Optimizat ionData Capture Optimizati on: Analyze and optimize data capture processes to ensure accurate and comprehensive customer informati on.Task Prioritizati on: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goa ls.Process Documentati on: Create and maintain detailed documentation of CRM processes, workflows, and system configuratio ns.Collaboration & Communicat ionCross-Functional Collaborati on: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requiremen ts.Stakeholder Engageme nt: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progre ss.User Training & Suppo rt: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabiliti es.Continuous Improvement & Innovat ionIndustry Trends & Best Practic es: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improveme nt.User Experience Enhanceme nt: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategi es.🌟 Qualities We Va lueAnalytical Think er: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisio ns.Problem Solv er: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challeng es.Collaborati ve: Work effectively with cross-functional teams, fostering a collaborative and supportive work environme nt.Adaptab le: Thrive in a dynamic environment, adapting to changing priorities and embracing new challeng es.Proacti ve: Take initiative and demonstrate a proactive approach to identifying and addressing system improvemen ts.Effective Communicat or: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholde rs.Continuous Learn er: Stay up to date with the latest CRM trends and technologies, continuously improving your skil ls. 🎖️ Qualificat ionsEducational Backgro und: Preferably Bachelor’s degree in Business Administration, Information Technology, or a related fi eld.Experie nce: Preferably proven experience as a CRM Associate Product Manager or in a similar r ole.Technical Proficie ncy: Strong understanding of CRM systems and data management princip les.Interpersonal Ski lls: Excellent communication and interpersonal ski lls. ⚒️ S killsFoundational S killsCRM Stra tegy: Experience in developing and executing CRM strategies that align with business object ives.Data Anal ysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decis ions.Project Manage ment: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneo usly. Technical SkillsCRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dyna mics).Integration Manag ement: Familiarity with managing CRM integrations with other business tools and applica tions.Technical Su pport: Ability to troubleshoot technical issues and provide user su pport.🪴 Why Work wi th Us?Career Develo pment: Grow your career in a dynamic environment that offers opportunities for professional development and advanc ement.Innovative Enviro nment: Join a team that values innovation and encourages continuous improv ement.Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and cust omers.Collaborative Cu lture: Be part of a supportive and collaborative team that values diversity and incl usion.📄 Additional Infor mationCompens ation: Competitive salary based on experience and qualifica tions.Work Loc ation: Hyd erabadWork Arrang ement: OfficeWork Sch edule: 6 days a week. Let's Build Something Amazing To gether!If you're passionate about CRM systems and excited by the challenges of a dynamic work environment, we want to hear fr om you. Show more Show less
