Sales Operations Specialist

Role & responsibilities

• Manage day-to-day sales operations across the opportunity and customer lifecycle.
• Coordinate opportunity creation, qualification, approvals, contracting, order processing, onboarding, renewals, and closure.
• Monitor sales processes to ensure compliance with internal policies and approval requirements.
• Identify process gaps and recommend improvements to increase efficiency and reduce delays.
• Maintain standard operating procedures, process flows, checklists, and operational guidelines.
• Maintain accurate opportunity, account, contact, contract, and customer data in Salesforce or other CRM platforms.
• Monitor opportunity stages, close dates, sales activities, pipeline risks, and next steps.
• Support CRM enhancements, workflow updates, user adoption, and automation initiatives.
• Prepare sales reports, dashboards, forecasts, and management updates.
• Track pipeline value, bookings, revenue, win rate, sales-cycle time, forecast accuracy, renewals, and customer onboarding.
• Analyse sales trends and highlight stalled opportunities, risks, data gaps, and pending actions.
• Support weekly, monthly, and quarterly business reviews.
• Coordinate with Sales, Finance, Legal, Billing, Network Operations, and Customer Success to resolve operational issues.
• Track meetings, action items, decisions, dependencies, and deadlines.
• Support cross-functional projects involving CRM improvements, process automation, reporting, pricing, and customer lifecycle management.
• Guide sales teams on processes, documentation, systems, and reporting requirements.

Preferred candidate profile

• Bachelor's degree in Business Administration, Sales, Marketing, Finance, Operations, or a related discipline.
• 36 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Support, Customer Success Operations, or a similar role.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent systems.
• Strong working knowledge of Microsoft Excel or Google Sheets.
• Experience preparing sales reports, dashboards, forecasts, and performance analyses.
• Good understanding of sales pipelines, opportunity management, contracts, order processing, and customer lifecycle activities.
• Strong attention to detail, analytical ability, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with Sales, Finance, Legal, Billing, Technical, and Customer Success teams.
• Experience in telecommunications, network services, technology, SaaS, or B2B services is preferred.
• Familiarity with Salesforce reports, dashboards, workflows, and data validation is an advantage.
• Exposure to Power BI, Tableau, SQL, or other business intelligence tools is desirable.