About Us
Reflaunt is a leading circular fashion technology platform enabling brands and retailers to launch and scale branded resale programs. By powering end-to-end resale ecosystems, Reflaunt helps partners unlock new revenue streams while driving sustainability
Role Overview
We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.
This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.
The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.
Key Responsibilities
E-commerce Merchandising
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Own and optimise online merchandising across categories, brands, and resale programs
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Manage product onboarding, categorisation, tagging, and content accuracy
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Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
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Monitor stock availability, pricing, and sell-through performance
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Drive seasonal drops, launches, and trading initiatives
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Identify gaps, risks, and opportunities impacting sales and customer experience
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Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
Sales & Partner Operations
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Manage day-to-day coordination with assigned brand partners
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Drive partner onboarding and ensure ongoing operational alignment
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Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
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Share regular performance insights and actionable recommendations with partners
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Ensure adherence to Reflaunt processes and SLAs
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Use data and AI-driven insights to proactively identify partner growth opportunities
Operations & Fulfilment
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Oversee order flow and ensure smooth execution from listing to delivery
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Coordinate with operations, logistics, and warehouse teams
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Monitor inventory health and proactively flag discrepancies
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Drive resolution of fulfilment-related issues impacting customer experience
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Identify and implement process improvements, including automation and AI-led efficiencies
Performance & Reporting
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Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
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Deliver weekly and monthly performance reports with actionable insights
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Conduct ad-hoc analysis across categories, partners, and campaigns
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Maintain dashboards and ensure data accuracy
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Leverage AI tools and data models to identify trends, forecast performance, and recommend actions
Cross-Functional Collaboration
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Work closely with Operations, Tech, Commercial, and Marketing teams
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Act as a key link between merchandising, partner needs, and operational execution
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Support resolution of catalogue, pricing, and fulfilment issues
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Contribute to building scalable, tech-enabled processes as Reflaunt grows
Required Skills & Experience
Experience
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5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
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Experience with marketplaces or resale models is a plus
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Exposure to fashion, luxury, or sustainability-driven businesses preferred
Skills
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Strong attention to detail and organisational skills
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Commercial mindset with understanding of e-commerce performance metrics
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Proficiency in Excel / Google Sheets (pivots, basic formulas)
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Strong communication and stakeholder management skills
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Ability to manage multiple priorities in a fast-paced environment
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Comfortable working with AI tools and digital platforms to improve workflows and efficiency
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Curiosity and adaptability towards emerging technologies and automation
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Proactive, ownership-driven, and solution-oriented
