Sales & Operations Executive – Travel & Holidays

Sales & Operations Executive – Travel & Tourism

Company: Nomadists India Pvt. Ltd.
Location: Pune, Maharashtra
Job Type: Full-Time | Work from Office
Experience: 1–3 Years preferred
Industry: Travel & Tourism
Reporting To: Founder / CEO

About the Role

Nomadists India is looking for a Sales & Operations Executive to manage travel enquiries, sales, customer communication and tour operations from enquiry to trip completion.

The ideal candidate should be sales-oriented, proactive, organised and passionate about travel, with the ability to handle customers as well as coordinate with hotels, DMCs, transport providers and other travel suppliers.

Key Responsibilities

• Handle travel enquiries received through WhatsApp, website, social media, phone calls and referrals.
• Understand customer requirements, destination, dates, budget and preferences.
• Prepare customised itineraries and travel quotations.
• Follow up with leads and convert enquiries into confirmed bookings.
• Handle customer communication through WhatsApp, phone and email.
• Coordinate with hotels, DMCs, transport companies and activity suppliers.
• Obtain supplier quotations, compare rates and negotiate where required.
• Manage confirmed bookings and ensure all services are properly confirmed.
• Prepare vouchers, itineraries and pre-departure information.
• Track customer payments and required travel documents.
• Handle operational coordination before and during the customer's trip.
• Resolve routine customer and supplier issues and escalate important matters to management.
• Maintain accurate records of leads, quotations, bookings, payments and follow-ups.
• Conduct destination, hotel and package research.
• Assist in creating new travel packages and seasonal offers.
• Maintain daily task and sales activity updates.

Candidate Requirements

• 1–3 years of experience in travel, tourism, hospitality or sales preferred.
• Freshers with excellent communication and strong sales ability may also apply.
• Excellent verbal and written communication skills.
• Strong customer-handling and follow-up skills.
• Good negotiation and selling ability.
• Knowledge of Indian and international travel destinations.
• Good knowledge of WhatsApp, email, Google Sheets/Excel and online systems.
• Ability to manage multiple enquiries and tasks simultaneously.
• Strong attention to detail.
• Self-motivated and willing to take ownership of work.
• Passion for travel and customer service.

What We Are Looking For

We need someone who does not simply wait for instructions.

You will be expected to take ownership of the complete customer journey:

Enquiry → Qualification → Quotation → Follow-up → Booking → Operations → Pre-Departure → Customer Feedback

Performance

Performance will be measured through:

• Lead response time
• Follow-up discipline
• Number of quotations handled
• Sales conversions
• Booking value and profitability
• Customer satisfaction
• Operational accuracy
• Supplier coordination
• Timely completion of assigned tasks

Compensation

Fixed Salary + Performance Incentives

Salary will be based on experience and suitability for the role.

Career Growth

Opportunity to grow into a Senior Travel Consultant / Team Leader / Sales & Operations Manager role based on performance.

Apply

Interested candidates are invited to apply with their updated CV and relevant travel/sales experience.

Nomadists India Pvt. Ltd.
Leave the Planning to Us

Pay: ₹240,000.00 - ₹300,000.00 per year

Work Location: In person