Sales Coach

-

Job Title: Quality / Sales Coach

Role Summary

Sales Coach

Key Responsibilities

• Deliver 1:1 and group coaching sessions for sales advocates
• Analyze call/chat interactions and provide actionable feedback
• Use AI-driven insights and performance metrics to guide coaching
• Develop improvement plans and monitor advocate progress
• Drive consistency in sales quality and customer experience
• Identify trends and prioritize coaching focus areas
• Facilitate calibration and knowledge-sharing sessions
• Maintain credibility through ongoing product and sales knowledge
• Support achievement of key sales KPIs

Required Skills

• Strong coaching and mentoring capability
• Sales expertise in customer-facing roles
• Analytical skills to interpret performance and interaction data
• Excellent communication and interpersonal skills
• Ability to drive behavioral change

Preferred Skills

• Experience with AI-based quality monitoring tools
• Familiarity with structured coaching methodologies (e.g., SMART goals)
• Experience in IT or cloud sales

Experience Required

• 3-5+ years

  in sales or coaching roles

Educational Qualifications

Bachelors degree preferred

KPIs

• Improvement in sales performance metrics
• Quality and CSAT scores
• Coaching effectiveness (performance uplift)
• KPI progression of assigned advocates

Stakeholder Interaction

• Works closely with team leads, trainers, and sales management
• Aligns coaching plans with business performance goals

Domain Requirements

• Knowledge of Microsoft sales methodologies preferred

• Knowledge of Microsoft Azure & M365 services

• Strong understanding of customer engagement standards.