Role & responsibilities Perform pre-call analysis and check the status by calling the payer or using IVR or web portal servicesMaintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future referenceRecord after-call actions and perform post call analysis for the claim follow-upAssess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contactProvide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the callPreferred candidate profile Ability to work night shifts, Ability to speak to insurance rep and Analytical thinkingPerks and benefits Regular Annual performance appraisals, be a part of growing organisation and get recognised for your hard work