Safety Associate Trainee

Job Title / Primary Skill

Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does not include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.

• Document AE/PC/MI as per the call/email type in structured AE/PC forms and share it with Safety team for further processing. Use Medical knowledge while deciding off label uses and other such Adverse events.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.

Qualifications

- 02 years of experience in Medical Information (MI) or a related field such as PV

This is a 24/7 project - Should be fine to work in night Sifts(Rotational)

• High School Diploma or equivalent Scientific or healthcare discipline or allied life sciences
• An Individual with a minimum of a Bachelors Degree in scientific or healthcare discipline or allied life sciences graduation.
• Good knowledge of medical terminology.
• Strong verbal/written communication skills.
• Good working knowledge of Microsoft Office and web-based applications.
• Flexibility to operate in shifts.