RSOT (Female)

Resposibilites

• · Responsible for answering all telephone calls and prioritizing said calls.
• · Should have very good telephone etiquette.
• · Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
• · Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
• · Should be able to provide recommendations and suggestions to guests upon request.
• · Be knowledgeable of all services, facilities, and products offered by the hotel.
• · Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
• · Display excellent conversation skills and selling techniques at all times.
• · Pay attention to guest orders, and know the menu thoroughly.
• · Write down all the information. Highlight special requests.
• · Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• · Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
• · If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
• · Ensure correct posting in the POS system for communication with the service and kitchen departments.
• · Able to perform all duties and tasks per the tasks required at the outlet.
• · Assist the department in driving guest satisfaction by providing consistent guest experiences.
• · Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
• · Report positive and constructive guest feedback to the manager.
• · Promptly handle guest queries, complaints, and all issues professionally.

Speak with HR +91 9080724034 / 70944 75104

Mail Id - [email protected]

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Work Location: In person