It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction. Essential Duties & Responsibilities provide technical support on Rocket's CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO) test software hotfixes/updates for customers work closely with Rocket Product Development in identifying defects work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers experience with CORBA and similar client/server integration architectures experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe) experience with cloud, container, and virtual environments (AWS, Azure, Docker) familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps) proficiency in programming languages C++, Java, COBOL experience with security concepts (SSL/TLS) ability to provide on-call outside business hours Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc. Gather information to develop reproducible cases Prepare, recommend and implement solutions Mastery of creating case tracking details for use by team members for similar/future problem resolution Accountable for team and individual results Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products Contributes to training content, as necessary Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels Write collateral at an appropriate level Contributes to training Experience & Qualifications: 2+ years of technical engineering support Preferred technical computer knowledge Bachelor of Science Degree preferred Available for some after hours, weekend and/or holiday work Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction. Essential Duties & Responsibilities provide technical support on Rocket's CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO) test software hotfixes/updates for customers work closely with Rocket Product Development in identifying defects work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers experience with CORBA and similar client/server integration architectures experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe) experience with cloud, container, and virtual environments (AWS, Azure, Docker) familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps) proficiency in programming languages C++, Java, COBOL experience with security concepts (SSL/TLS) ability to provide on-call outside business hours Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc. Gather information to develop reproducible cases Prepare, recommend and implement solutions Mastery of creating case tracking details for use by team members for similar/future problem resolution Accountable for team and individual results Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products Contributes to training content, as necessary Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels Write collateral at an appropriate level Contributes to training Experience & Qualifications: 2+ years of technical engineering support Preferred technical computer knowledge Bachelor of Science Degree preferred Available for some after hours, weekend and/or holiday work Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

Face to Face interview in Pune . Please apply only if you are available for a Face to Face interview . Job highlights Required Qualifications . 0 -2 years of relevant industry experience or fresh graduates are welcome to apply. Basic experience or understanding in applying Data Science methodologies to extract, process, and transform data from multiple sources. Preferred Qualifications . Bachelors degree in Data Science , AI, Statistics ,Computer Science, Economics, or a directly related field. Essential Duties and Responsibilities Assist in developing, fine-tuning, and deploying machine learning models. Aid in consulting with key internal and external stakeholders to understand and frame model requirements and potential applications. Participate in the development of sound analytic plans based on available data sources, business partner needs, and required timelines. Work with software engineers in integrating trained models into end-user applications. Help manage deliverables across multiple projects in a deadline-driven environment. Present results, insights, and recommendations to both technical and non-technical stakeholders. Required Qualifications 0 -2 years of relevant industry experience or fresh graduates are welcome to apply. Good knowledge of Python and Linux, familiarity with ML frameworks, and a willingness to learn. Demonstrated problem-solving abilities and creative thinking. Basic experience or understanding in applying Data Science methodologies to extract, process, and transform data from multiple sources. Excellent communication and interpersonal skills. Must be comfortable working in a team-oriented environment. Preferred Qualifications Bachelor's degree in Statistics, Computer Science, Economics, or a directly related field. Masters degree or current enrollment in a Masters program in Statistics, Computer Science, Mathematics, Economics, or directly related fields is a plus. Demonstrated passion for continued learning and innovation. As a Data Science Assistant, we expect not just skills and qualifications, but also an enthusiasm for learning and growing within our team. We value those who are adaptable, innovative, and ready to take on challenges in a fast-paced work environment. Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: The Software Engineer in Test-III (SDET) keeps a keen eye on customer commitments and work collaboratively with engineering counterparts to meet customer commitments. The position must build productive working relationships and collaborate with cross-functional teams to meet customer quality specifications. The position is responsible for the design, implementation, and documentation of code automation. Works on problem analysis and exercises judgment based on situations and data. Productive relationships with senior internal and external contacts in their own area of expertise. Leads the activities to closure independently and takes the necessary help/steps to complete. Job Overview: The Software Engineer in Test-II I (SDET) k eeps a keen eye on customer commitments and work collaboratively with engineering counterparts to meet customer commitments. The position must build productive working relationships and collaborate with cross-functional teams to meet customer quality specifications. The position is responsible for the design, implementation, and documentation of code automation. Works on problem analysis and exercises judgment based on situations and data. Productive relationships with senior internal and external contacts in their own area of expertise. Leads the activities to closure independently and takes the necessary help/steps to complete. Essential Duties and Responsibilities : Validates multiple software products using systematic tests to develop, apply, and maintain quality standards for company products while working in an agile team Develops, modifies, and executes complete test plans based on design specifications Observes and records defects in software products using systematic tests to apply and maintain quality standards for company products Works closely with development teams to improve product quality and development methodologies related to quality engineering Uses product knowledge and insight to design and execute exploratory testing Applies knowledge and application of best practices in the achievement of QA goals Can communicate within a team environment, consulting with development engineers in resolution of complex problems Ensures quality integration into all aspects of software development, data acquisition, and processin g Automates and improves existing tests and converts new tests to automated suites Creates complete test plans based on design specifications and strategies Updates and creates test cases to support correction of customer reported issues Participates with the development team in feature and test design during team-based development meetings Identifies test case candidates for automation. Designs and develops automated test case Execute existing test cases; conduct Test Case reviews Maintains documentation and reports status of test results , i ndependently develop test plans for relatively complex features Has the ability to prove coverage analysis and proactively adjust testing to improve test coverage Observes and records defects in software products through the use of systematic tests to apply and maintain quality standards for company products Ability to communicate within a team environment, working with development engineers in resolution of a simple problem Mentors others; mentors junior SDETs Recommend processes and procedures for continual improvement Required Qualifications: 5 + years of experience working on software quality Experience in Design using good Object-Oriented programming practices and Design Patterns Experience with test automation frameworks Experience with Selenium. Experience with Python or Java for test automation. Demonstrated competence in automation using scripting or other languages The ability to review and understand/interpret product code and logs Ability to build test environments for functional, system, and stress testing. Experience with problem tracking systems and test case management systems Ability to communicate within a team environment, working with development engineers in resolution of simple problems Self-directed learning of the application subject matter Independent Thinker. Not influenced by what it is supposed to do or the interpretation of others Preferred Qualifications: Quality certifications like ASQ a plus Education: Bachelor s degree in Computer Science, IS Engineering, or related technical discipline; advance degree preferred Travel Requirements: 0-10% Job Family Group: Engineering Job Family: Software Quality Assurance Engineering Job Profile Name: Software Engineer in Test III Employee Type: Individual Contributor Job Level: P3 (Career) . Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware. com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners. Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey. Essential Duties and Responsibilities : Develops product content for one or more software products Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct Takes occasional guidance from the manager or team lead to write new content or update existing content Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology Identifies and recommends improvements to style guides and processes With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help Exhibits an understanding of the products, industry, and business domain Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits Tests all content in an installed, pre-release version of the products. Required Qualifications: Must Have: Understanding of Markdown when writing and formatting documentation. Experience working with containers and/or static-site generators. Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 5+ years of experience in working as an Information Developer Fluency in plain English, minimalism, and structured authoring Ability to quickly learn new tools and technologies Passion for enhancing the product experience Self-motivated, detail-oriented team-player with excellent time-management and organizational skills Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments Ability to think critically about the user journey and develop appropriate content Preferred Qualifications: Must Have: Understanding of Markdown when writing and formatting documentation. Experience working with containers and/or static-site generators. Experience with DITA and HTML Knowledge of JSON, JavaScript, Markdown, or CSS Knowledge of video creation and graphic creation Knowledge of and ability to work in command line environments Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z Education: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer Information Security: Information security is everyone s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware. com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

.The successful candidate will be primarily responsible for reporting, monitoring, and managing security policies, program, standards and processes. You will understand how information security works together with various business units while looking to manage cybersecurity issues as an enterprise risk. You will liaise with various business partners around the organization to ensure compliance with various frameworks including NIST, ISO 27001, 20243 and SOC 1 and 2. Essential Duties and Responsibilities Manage policies, procedures, standards and various regulatory and compliance programs. Assist with due diligence process that includes answering customer security questionnaires. Assist with maintaining a third-party vendor risk management program. Coordinate internal and external audit exercise. Maintain risk, exemption, security incident response registers. Assist with corporate risk management process. Assist with Business Impact Analysis and BCP/DR plan updates and testing. Protect Rocket customer and intellectual property data. Identify and report on vulnerabilities, SLAs, and tracking associated with a successful and robust information security program. Qualifications 4-6 years of experience planning, researching and developing security policies, standards and procedures. 2-4 years of experience with due diligence process, answering security questionnaires and third-party vendor risk management. Experience with due diligence process, answering security questionnaires and third-party vendor risk management. Experience planning, researching and developing security policies, standards and procedures. Ability to establish KPIs and KRIs to gauge risk, success, and maturity of information security program. Strong experience with Microsoft Excel. Knowledge of disaster recovery and business continuity. Knowledge of risk assessment tools, technologies and methods. Experience providing user guidance, documentation, and consultation. Excellent troubleshooting skills, self-motivated, results-driven and well organized. Experience with change and incident management processes.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As a Security Analyst with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to the software development labs and internal departments, ensuring our employees have access and communication systems to perform at the highest level. The successful candidate will be primarily responsible for reporting, monitoring, and managing security policies, program, standards and processes. You will understand how information security works together with various business units while looking to manage cybersecurity issues as an enterprise risk. You will liaise with various business partners around the organization to ensure compliance with various frameworks including NIST, ISO 27001, 20243 and SOC 1 and 2. Additional responsibilities include performing due diligence investigations and responding to due diligence requests from partners and customers. As this is an opportunity to build the security program from the ground up, the ideal candidate will be comfortable in a fast changing and fluid environment. Essential Duties and Responsibilities : Manage policies, procedures, standards and various regulatory and compliance programs Assist with due diligence process that includes answering customer security questionnaires Assist with maintaining a third-party vendor risk management program Coordinate internal and external audit exercise Maintain risk, exemption, security incident response registers Assist with corporate risk management process Assist with Business Impact Analysis and BCP/DR plan updates and testing Protect Rocket customer and intellectual property data Identify and report on vulnerabilities, SLAs, and tracking associated with a successful and robust information security program Qualifications: 4-6 years of experience planning, researching and developing security policies, standards and procedures 2-4 years of experience with due diligence process, answering security questionnaires and third-party vendor risk management Experience with due diligence process, answering security questionnaires and third-party vendor risk management Experience planning, researching and developing security policies, standards and procedures Ability to establish KPIs and KRIs to gauge risk, success, and maturity of information security program Strong experience with Microsoft Excel Knowledge of disaster recovery and business continuity Knowledge of risk assessment tools, technologies and methods Experience providing user guidance, documentation, and consultation Excellent troubleshooting skills, self-motivated, results-driven and well organized. Experience with change and incident management processes Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less