R360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day. For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention. Job Summary: The Procurement Executive is responsible for overseeing and managing the procurement activities of the organization. This includes sourcing, negotiating, and purchasing goods and services required by the company to operate efficiently. The role involves developing and implementing procurement strategies, managing supplier relationships, and ensuring compliance with company policies and procedures. Key Responsibilities: Sourcing and Vendor Management: Identify potential suppliers and evaluate their products and services. Negotiate contracts, terms, and prices with vendors to obtain the best possible deals. Maintain strong relationships with existing suppliers and explore opportunities for cost savings and improved quality. Procurement Strategy: Develop and implement procurement strategies that align with the company's goals and objectives. Analyze market trends and conditions to anticipate changes in supply and demand. Continuously improve procurement processes to streamline operations and reduce costs. Purchase Order Management: Generate purchase orders and ensure timely delivery of goods and services. Coordinate with internal stakeholders to understand their requirements and facilitate the procurement process accordingly. Maintain accurate records of purchases, contracts, and supplier performance. Compliance and Risk Management: Ensure compliance with company policies, procedures, and regulatory requirements. Assess and mitigate risks associated with procurement activities, such as supply chain disruptions or supplier non-compliance. Monitor and enforce ethical sourcing practices to uphold corporate social responsibility standards. Budgeting and Cost Control: Develop and manage procurement budgets to optimize spending and achieve cost savings targets. Identify opportunities for cost reduction through volume discounts, alternative suppliers, or process improvements. Track and report on procurement metrics, such as cost savings, supplier performance, and contract compliance. Qualifications and Skills: Bachelor's degree in business administration, supply chain management, or a related field. 2 to 4 years in Procurement roles in ecommerce industry w.r.t. Vendor products listing on the ecommerce platform (Amazon, Flipkart or other ecommerce companies) Proven experience in procurement or purchasing roles, with a strong understanding of sourcing strategies and negotiation techniques. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal stakeholders and external suppliers. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Proficiency in procurement software and tools, such as ERP systems and e-procurement platforms. Familiarity with relevant laws and regulations governing procurement practices, such as contract law and import/export regulations. Additional Requirements: Certification in procurement or supply chain management is a plus. Experience in specific industries or sectors may be preferred, depending on the nature of the organization's business. Willingness to travel occasionally for supplier visits, conferences, or training sessions. Company Culture Fit: Adaptability: Ability to thrive in a fast-paced environment and navigate changing priorities. Collaboration: Willingness to work closely with cross-functional teams and contribute to a collaborative work culture Integrity: Commitment to upholding ethical standards and acting with honesty and integrity in all interactions. Innovation: Willingness to explore new ideas and technologies to improve procurement processes and drive business growth.
Job Description: Junior Python Developer Position: Junior Python Developer Location: Bangalore Employment Type: Full-Time Experience Level: Junior (2+ years Job Overview: We are looking for a Junior Python Developer with at least 2 years of experience, skilled in building APIs and working with PostgreSQL. You'll be involved in developing backend applications using Python (preferably with Flask or FastAPI), integrating third-party services, and managing databases. If you have experience or interest in Vector Databases, that’s a plus, but not required. This is an excellent opportunity for someone eager to grow and learn in a dynamic environment. Key Responsibilities: - Develop and maintain backend applications using Python frameworks like Flask or FastAPI. Build and integrate RESTful APIs to enable smooth communication between services. Manage and optimize databases, primarily using PostgreSQL. Collaborate with the team on delivering efficient, scalable solutions. Learn and contribute to projects involving modern technologies like Vector Databases (if applicable). Required Qualifications: - Python Development: At least 2 years of hands-on experience working with Flask or FastAPI. API Development: Strong skills in building and integrating RESTful APIs. Database Management: Experience with PostgreSQL for database tasks and optimization. Preferred Qualifications: - Vector Databases: Exposure to Vector Databases is a plus - Working with GEN AI is a plus Soft Skills: - Good communication skills and a collaborative mindset. - Problem-solving attitude and eagerness to learn new technologies. - Ability to work effectively in a team-oriented environment. Educational Requirements: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
As a highly driven and strategic Senior Manager of Partnerships & Growth, your role will involve identifying, negotiating, and managing high-value partnerships domestically and internationally across various sectors like Luxury Lifestyle, Luxury Travel, Specialized Travel Needs, Shopping, Digital Vouchers, and Merchandising. You will be responsible for onboarding premium brands and aggregators, driving commercial agreements, and optimizing partner lifecycle management to maximize value for both parties. Your key responsibilities will include: - Identifying and onboarding relevant brands, aggregators, and strategic partners in luxury lifestyle, travel, shopping, and digital experience sectors - Developing and executing a structured outreach strategy to onboard high-value partners, including international brands - Building and maintaining a global pipeline of potential partners - Developing and managing relationships with international partners to bring exclusive global deals and experiences to customers - Leading commercial discussions, negotiating favorable terms, revenue-sharing models, and exclusive deals - Owning end-to-end relationship management, from onboarding to contract renewals and performance evaluation - Identifying new market opportunities and expanding partnerships beyond local boundaries - Working closely with internal teams to ensure seamless integration and execution of partnerships Key Skills & Qualifications required for this role include: - 7+ years of experience in partnerships, alliances, or business development with exposure to international partner management - Strong network of luxury brands, travel aggregators, and lifestyle service providers - Proven track record in negotiating high-value international deals and managing cross-border partnerships - Strong analytical skills to assess partnership performance and optimize for growth - Experience in the travel, hospitality, luxury, retail sector is highly preferred - Excellent negotiation, communication, stakeholder management, and relationship-building abilities - Ability to work in a fast-paced, high-growth environment with minimal supervision This position is based in Bangalore and requires a minimum of 7 years of experience in partnerships, business development, or alliances management.,
Job Title: Manager/Senior Manager – Financial Operations Department : Operations Location : Bangalore (work from office - 5 days work week at HSR Layout Sector 6, no hybrid working as per policy) Industry : Banking/ Fintech / Credit Card Loyalty & Rewards Role Objective To lead and own the financial integrity of end-to-end reward platform operations by managing transaction reconciliation, pricing compliance, billing accuracy, refund validation, and MIS/reporting. This role requires a reconciliation specialist who can operate at the intersection of finance, technology, banking, and operations, ensuring robust financial governance across complex transaction workflows involving OTAs, loyalty partners, and multiple payment entities. Key Responsibilities 1. Price Parity Monitoring Perform regular price parity checks across OTAs and internal product catalogues to ensure competitive pricing, eliminate financial leakage and bank compliance, audit requirements Collaborate with the partners, client/ bank, product and sourcing teams to flag discrepancies and drive corrective actions. 2. Transaction & Fund Flow Reconciliation Lead multi-leg reconciliation across the complete transaction lifecycle: a. Payment Gateway Reconciliation (success/failure mapping, settlement matching) o Partner Recon (OTA/airline/hotel/vendor data vs internal records) b. Cancellation & Refund Validation (including partial, full cancellations) c. Bank Statement Validation & Refund Cross-Check d. Fund management and payout planning managing timely payment cycles with clients and partners 3. Refund Processing and Post-Reconciliation Manage refund eligibility validation, exception handling, and timely disbursement. Ensure post-refund reconciliation is completed to close financial entries and maintain audit trail integrity. Implement controls for auto-refunds where feasible. 4. Billing, Payments & Fund Management Drive all finance ops related to partner billing, MDR loss tracking, concierge billing, and partner settlements. Oversee CRR (Customer Refund Reserve) working, validation, and partner agreement alignment. Monitor and project wallet balances, ensuring sufficiency for peak redemption cycles. Manage vendor payment cycles, follow-ups, and fund allocations for business continuity. 5. Reporting & MIS Generate and own delivery of: a. Pre-defined MIS for management and banking partners. b. Ad-hoc data extraction for business and compliance teams. c. Audit and regulatory reports including transaction trails, discrepancy logs, and reconciliation status. 6. Financial Operations Support & Ticket Resolution Lead resolution of customer financial complaints, coordinating with Concierge, Partner Support, and Payment Gateways. a. Refund discrepancies b. Technical failure escalations c. Partner/warehouse data mismatch resolution d. Act as escalation point for high-value or premium customer financial queries. Required Qualifications MBA Finance or similar qualification with 8 to 12 years of experience in reconciliation and financial operations in fintech, banking, or loyalty platforms. Prior experience managing large scale multi-layer reconciliations, fund settlements, and refund processing is a must. Strong command over Fund management and planning, GL operations, ledger reconciliations, and audit frameworks. Expertise in tools such as SQL, Excel, and reconciliation automation platforms. Preferred Experience Working with reward platforms, loyalty systems, or OTAs Familiarity, MDR structures, CRR modelling, and PCI DSS compliance related to financial operations Hands-on with MIS tools like Power BI, Tableau, or Excel Power Query. Key Competencies • High analytical rigor and process orientation • Cross-functional leadership across Ops, Tech, and Finance Strong stakeholder communication with banks, partners, and auditors Problem-solving approach for transaction and tech-linked financial mismatches Eye for automation and scalability in reconciliation workflows
Job Title: Product Manager Intern Location: Bangalore, India (Work from Office) Duration: 6 Months Stipend: Based on interview performance Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our ‘Global’ loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About the Role We’re looking for a motivated and analytical Product Manager Intern to join our Bangalore office. This role gives you the opportunity to work closely with cross-functional teams from engineering to design and contribute to the product lifecycle from concept to execution. Key Responsibilities Support in defining product vision, roadmap, and feature prioritization. Conduct user and market research to identify opportunities for improvement. Prepare PRDs (Product Requirement Documents), user stories, and wireframes. Collaborate with design, development, and marketing teams for timely delivery. Monitor product analytics and user feedback to suggest enhancements. Contribute to product review meetings and cross-team discussions. Required Qualifications Pursuing or recently completed a bachelor's or master's degree in business administration, Engineering, Computer Science or a related field. Strong analytical, communication, and documentation skills. Basic understanding of product management concepts and agile methodology. Comfortable working in a fast-paced, collaborative environment. Preferred Qualifications Prior internship or project experience in product management or business analysis. Familiarity with product management tools. Interest in technology, user experience, and data-driven product decisions. What You’ll Gain Hands-on exposure to the end-to-end product lifecycle. Mentorship from experienced product professionals. A dynamic and learning-driven environment. Opportunity for a full-time role based on performance.
R360 powers a data driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day. For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, datacentric campaigns, and big data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention. Job Title: Complaints Handling Executive Department: Customer Experience / Service Quality / Operations Location: Bangalore Reports To: Complaints Manager / Customer Service Head Job Purpose To manage and resolve customer complaints efficiently and fairly while maintaining full compliance with regulatory guidelines. The role also requires strong data management and advance Excel reporting skills to track performance, identify trends, and support management with daily and weekly dashboards. Key Responsibilities 1. Complaint Management Receive, acknowledge, and response with case closure to clients which is recorded across multiple channels (branch, email, call center, regulatory bodies, etc.). Coordinate with relevant departments to investigate and resolve customer issues promptly. Draft accurate, clear, and empathetic responses to customers/clients in line with bank communication standards. Ensure all complaints are closed within the defined turnaround time (TAT). 2. Reporting & Data Analysis Prepare and publish daily, weekly, and monthly complaint reports using Excel (pivot tables, charts, VLOOKUP, dashboards, etc.). Maintain accurate and up-to-date complaint logs and trackers. Analyze complaint data to identify key trends, recurring issues, and root causes. Collaborate with IT or analytics teams to automate recurring reports or dashboards where possible. 3. Compliance and Governance Adhere to regulatory and internal policies related to customer complaint handling. Ensure accurate recordkeeping for audits and regulatory submissions. Support in responding to regulator or ombudsman queries when required. 4. Process Improvement & Customer Experience Conduct root cause analysis to recommend preventive actions. Identify opportunities to enhance complaint resolution efficiency and customer satisfaction. Promote a customer-centric culture within the team. Key Performance Indicators (KPIs) Complaint resolution within defined TAT Quality and accuracy of Excel reports and dashboards Reduction in repeat complaints Timeliness and completeness of submissions Compliance with audit and regulatory requirements Qualifications & Experience Education: Bachelors in any degree Experience: 2–5 years in complaint management, customer service, or operations within banking or Social media escalations. Technical Skills: Advanced Microsoft Excel (pivot tables, formulas, conditional formatting, charts, data validation, dashboards) Knowledge of PowerPoint and Word for presentations and reports Familiarity with CRM / complaint management systems Skills & Competencies Strong analytical and reporting abilities Excellent written and verbal communication Empathy and customer focus Attention to detail and accuracy Ability to handle pressure and multitask Collaboration and teamwork Behavioral Attributes Integrity and accountability Proactive and solution-oriented mindset Continuous learning and improvement attitude Professionalism and discretion
Intern - QA Engineer Experience Required 0 to 1 year Internship Duration 6 months (Full-time conversion based on performance, can be reduced) Job Summary Seeking enthusiastic QA interns to gain hands-on experience in testing e-commerce and BFSI/Payment applications under mentorship of senior QA engineers. Key Responsibilities Learn e-commerce and payment application workflows Execute test cases for functional and regression testing Document test results and log defects in JIRA with clear steps Assist in writing basic automation scripts using Selenium/Playwright with Java Perform API testing using Postman (training provided) Write simple SQL queries for database validation Learn and assist in basic performance testing using JMeter Participate in requirements review and testing discussions Shadow senior QA team members and learn testing best practices Required Skills Educational Qualification BE/B.Tech Technical Knowledge Basic understanding of software testing and SDLC/STLC concepts Familiarity with any programming language - Java preferred Basic SQL knowledge Academic projects or coursework in testing is a plus Desired Skills Exposure to Selenium, Postman, JIRA is a plus Basic understanding of BFSI/Payment or e-commerce domains Any online certifications in software testing Soft Skills Strong willingness to learn and adapt quickly Good analytical thinking and attention to detail Team player with good communication skills Ability to take feedback positively What You'll Learn Manual and automation testing techniques API and database testing Performance testing basics BFSI/Payment domain knowledge Agile methodology and defect management Real-world testing on live projects