Role Overview
The Retail Counter Sales Executive serves as the primary face of the store, directly engaging with walk-in customers, contractors, and clients. This role combines consultative selling, product demonstrations, point-of-sale (POS) billing, and stock coordination to deliver a smooth customer experience and drive daily store revenue.
Key Responsibilities
1. Customer Assistance & Sales
- Greet walk-in customers, understand their specific material/product requirements, and recommend suitable options.
- Explain product features, grades, brand differences, warranties, and practical usage clearly.
- Cross-sell and up-sell complementary materials, tools, and accessories to increase average ticket value.
- Maintain professional coordination with regular clients, technicians, and contractors visiting the counter.
2. Billing & Counter Operations
- Generate accurate estimates, delivery challans, and GST tax invoices using the store billing system / POS software.
- Handle customer payment collections across cash, UPI, card, and credit ledger entries.
- Reconcile daily counter cash, UPI collections, and credit slips at the end of each shift before handover.
3. Stock & Display Management
- Ensure display shelves, sample boards, and counter areas are organized, clean, and properly priced.
- Monitor fast-moving counter stock and alert the procurement team before items run out.
- Coordinate with the warehouse/stock boy for retrieving bulk materials against customer bills.
- Assist in receiving incoming shipments, verifying physical item counts against delivery challans, and shelving.
4. Customer Follow-up & Support
- Follow up on customer quotes, pending orders, and scheduled deliveries via phone or WhatsApp.
- Address basic customer queries, replacement requests, or material return procedures as per store policy.
- Maintain records of out-of-stock inquiries to help the store track unmet demand.
Qualifications & Skills
- Education: Higher Secondary (12th Pass) or Bachelor’s degree in any stream.
- Experience: 1–3 years in retail counter sales, wholesale counter billing, or front-desk customer service (hardware, paints, building materials, electronics, or general retail preferred).
- Software Knowledge: Basic computer literacy; familiarity with POS software, or Excel for billing and lookups.
- Communication: Clear local language fluency (Tamil/English/Hindi depending on regional walk-ins); polite, patient, and persuasive demeanor.
- Core Competencies: Basic mental math for quick discounting and measurements, punctuality, product recall, and conflict resolution.
Typical Working Conditions
- Retail shop floor environment with continuous customer interaction.
- Standard retail shift timings, including weekend coverage.
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
