Reservation executive

Core Responsibilities

• Managing Bookings: Handle reservation requests via phone, email, or online platforms, ensuring accuracy and timeliness.
• Confirmations & Modifications: Send booking confirmations, process changes, and manage cancellations efficiently.
• Customer Service: Address inquiries, resolve issues, and provide detailed information about room types, rates, and amenities.
• Coordination Across Departments: Liaise with front desk, housekeeping, and sales teams to ensure room availability and guest satisfaction.
• Record Keeping: Maintain up-to-date records of reservations, guest preferences, and special requests.

Strategic & Analytical Duties

• Inventory Management: Monitor room availability and optimize occupancy rates using reservation software.
• Revenue Optimization: Apply pricing strategies and upsell premium rooms or packages when possible.
• Reporting: Generate reports on booking trends, occupancy rates, and customer feedback to support decision-making

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month