Job Title: Customer Service Chat Executive – International Retail Support Location: DDC5, Gurugram Shift: Rotational (24x7) Onboarding Date: On or before 25th August Career Levels: CL08, CL09, CL10 [Min 5-8yrs ] Job Summary: We are hiring experienced professionals for a Customer Service Chat Support role focused on international retail operations . Candidates will be responsible for providing world-class customer service through chat support to global retail customers. This is an excellent opportunity to work in a fast-paced environment with one of the leading global retail clients. Key Responsibilities: Handle inbound customer queries via chat in a professional, empathetic, and timely manner. Resolve issues related to orders, returns, delivery status, product information, billing, and account concerns. Provide accurate and complete information to customers while maintaining a high level of customer satisfaction. Collaborate with internal departments to ensure smooth issue resolution. Meet defined productivity, quality, and customer satisfaction metrics. Maintain data confidentiality and adhere to compliance guidelines. Required Skills & Experience: Mandatory experience in international chat support. Retail domain experience as per career level (minimum 1–3 years). Strong written communication skills. Ability to multitask and work in a dynamic, high-volume environment. Proficiency in using chat platforms and CRM tools. Flexibility to work in a 24x7 shift environment including weekends and public holidays. Interview Process: 2 Rounds of Operations Interviews Work Location: DDC5, Gurugram Candidates should be open to work from office. If you are passionate about delivering excellent customer service and have the required retail and chat support experience, we’d love to hear from you! Drop Your cv in ramya@relyonresources.com or whats'app 8754562810
You are a Mid-Level Live Underwriter joining our team in Chennai for a full-time position. Your primary responsibility will be to conduct risk assessments and make well-informed decisions on insurance applications, supported by thorough financial analysis and a deep understanding of insurance policies. The ideal candidate should possess excellent communication skills and meticulous attention to detail. Your qualifications should include expertise in risk assessment, strong communication abilities, proficiency in financial analysis techniques, comprehensive knowledge of various insurance policies and products, proven decision-making skills in high-pressure scenarios, acute attention to detail for precise data evaluation, demonstrated analytical thinking for interpreting complex information, and a good understanding of regulatory compliance within the insurance industry. Your roles and responsibilities will involve evaluating insurance applications to determine coverage eligibility, performing detailed risk assessments to guide underwriting decisions, maintaining effective communication with clients, brokers, and other stakeholders, conducting financial analysis to evaluate potential client risks, staying informed about insurance industry regulations and compliance standards, preparing thorough underwriting reports and ensuring accurate record-keeping, collaborating with other departments to ensure smooth service delivery, and providing recommendations for enhancing underwriting policies and procedures.,