Relationship Manager - Premium Accounts

Key Responsibilities:

• Drive achievement of business targets across

  CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans)

  , and

  Fee-based products

• Develop and execute

  branch sales strategy

  , ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor

  branch team performance

  , setting clear KPIs and driving productivity
• Promote

  cross-selling and upselling

  of banking products to enhance customer wallet share
• Ensure

  exceptional customer experience

  , handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to

  regulatory compliance, internal audits, and risk control policies

• Monitor and improve

  branch profitability, cost efficiency, and market share penetration

• Oversee

  day-to-day branch operations

  , including cash operations, service delivery, and infrastructure management
• Build strong local market presence through

  relationship management, networking, and business development initiatives

• Ensure proper

  documentation, KYC norms, and AML guidelines

  are followed across all processes
• Drive digital banking adoption and

  increase usage of alternate channels

  among customers
• Maintain high standards of

  operational discipline, security, and asset management